Atomeberg cheating and providing defective products- Amazon is also not responding

P

pravin_joshi123

New member
Seller Name
Amazon
Company Name
Atomberg private ltd
Product Name
Atomberg Renesa 1400mm BLDC Ceiling Fan with Remote Control | BEE 5 star Rated Energy Efficient Ceiling Fan | High Air Delivery with LED Indicators | 3 Year Warranty (Matte Brown)
Website Name
www.amazon.in
Loss Amount
3800
Ratings
1.00 star(s)
Opposite Party Address
ATOMBERG TECHNOLOGIES PRIVATE LIMITED Registered office address:- 3rd Floor, Tower B, 247 Embassy Park, LBS Marg, Vikhroli West, Mumbai
Dear atomberg,

I have raised a complaint about your product, which was purchased by Amazon. I have contacted your team twice. The product is faulty and does not produce a cooling effect. I have given two complaints, but I have not received a 'service denial' at my end.
Please be aware that I am more bothered by your approach to the complaint. I will take the matter to the consumer forum and to the court.




Product purchased -
Atomberg Renesa 1400mm BLDC Ceiling Fan with Remote Control | BEE 5 star Rated Energy Efficient Ceiling Fan | High Air Delivery with LED Indicators | 3 Year Warranty (Matte Brown)

Order ID on AMazon - Order # 402-3798175-5828352
 
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Hello @pravin_joshi123

I'm sorry to hear about the issues you've encountered with the Atomberg Renesa 1400mm BLDC Ceiling Fan purchased via Amazon. It's understandable to feel frustrated when both the manufacturer and the retailer are unresponsive. Let's outline the steps you can take to seek resolution.


🛠️ Summary of Your Complaint​

  • Product: Atomberg Renesa 1400mm BLDC Ceiling Fan with Remote Control
  • Purchase Platform: Amazon India
  • Issue: The fan is defective and does not produce a cooling effect.
  • Actions Taken: Contacted Atomberg's customer support twice without satisfactory response.
  • Order ID: 402-3798175-5828352
  • Loss Amount: ₹ 3,800/-

⚖️ Legal Context​


Under the Consumer Protection Act, 2019, consumers are entitled to receive goods that are free from defects and perform as advertised. Failure to address complaints or provide remedies constitutes a deficiency in service.

In a similar case, Atomberg Technologies Pvt. Ltd. V/S MR. AKHIL MITTAL, the consumer forum held the manufacturer liable for a defective one Gorilla Wall Mounted 5 star Rated Super Energy efficient Fan with BLDC Motor (colour white) that the Opposite party refused to provide the Complainant with a replacement for the said damaged part of the product. The forum directed the company to replace the said damaged fan with a new one or refund the cost of the fan i.e. Rs. 2,890/-(Rupees two thousand eight hundred ninety)only with 9% interest per Annum from the Dt. 01/12/2020 till realization to the Complainant within 30 days from date of this Order. Further, the Opposite party is directed to pay Rs. 5000/-(Rupees five thousand)only compensation for harassment and Rs.2000/-(Rupees two thousand)only toward litigation expenses. Failing which the entire amount will carry 12% interest Per Annum till realization.

Atomberg Technologies Pvt. Ltd. V/S MR. AKHIL MITTAL - Consumer Court Case - 2023-03-21

Consumer Court Case against Atomberg Technologies Pvt. Ltd. V/S MR. AKHIL MITTAL - Consumer Court Case against - Atomberg Technologies Pvt. Ltd.
www.consumercourt.in www.consumercourt.in


✅ Recommended Actions​

  1. Contact Atomberg Directly:
    • Email: support@atomberg.com
    • Phone: 844 844 9442
    • Provide your order details, describe the issue, and request a resolution.
  2. Reach Out to Amazon Customer Service:
    • Visit Amazon's Customer Service page.
    • Navigate to "Returns & Replacements" and follow the instructions for defective items.
    • If the product is within the return window, request a replacement or refund
  3. File a Complaint with the National Consumer Helpline (NCH):
    • Website: https://consumerhelpline.gov.in/
    • Phone: 1800-11-4000 or 14404
    • Register your complaint against both Atomberg and Amazon, providing all relevant details.
  4. Send a Legal Notice: Send a Legal Notice to the CMD of Atomberg, detailing the issue, and your demand for a replacement or refund. Send this letter via registered post, ensuring you have proof of delivery.

  5. Approach the Consumer Disputes Redressal Commission:


📑 Documents to Prepare​

  • Purchase invoice and order confirmation.
  • Screenshots or copies of all communications with Atomberg and Amazon.
  • Photographs or videos demonstrating the defect.
  • Any warranty documents or service records.
  • Affidavit
  • Memo of Parties
  • Index
  • Events
  • Proforma


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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