Bad Quality Furniture

S

shankararuna

New member
Company Name
Urban-Den
Product Name
Urban Escape Rattan Floor Sofa Long Seat In Solid Wood
Customer Care Number
+91 94688 80915
Loss Amount
15999
Ratings
1.00 star(s)
I would like to submit a complaint against Urban Den a vendor who sells furniture on Instagram and through online website Rattan Floor Sofa Long Seat In Solid Wood - Urban Den

I got a 2 seater Rattan Sofa from them on 27th Mar with Order ID 17911.

The item got delivered on 7th Apr and was received it damaged condition. After multiple follow they arranged for item pick up and it was picked up on 11th Apr. i received the replacement on 15th Apr and on 19th Apr the item broke again as 2 ppl sat on the sofa. I have been again in the loop of trying to reach out to them and have told them to take the item back snd refund the money but they have been not responding and not answering. Have sent them pictures and the only msg i get from them is will update you but I need my money back. Please help.
 

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Hello @shankararuna

I'm sorry to hear about the issues you've encountered with your furniture purchase. Defective or substandard furniture not only causes inconvenience but also represents a breach of consumer trust. Here's a structured approach to address the situation and seek redressal:

📝 Summary of Your Complaint​

  • Issue: Received furniture of poor quality, possibly defective or not as described.
  • Seller Details: [Please provide the name and contact information of the furniture store or seller.]
  • Purchase Date: Not Mentioned
  • Amount Paid: ₹ 15999/-

✅ Recommended Actions​

  1. Document the Issue:
    • Gather all related documents: purchase receipts, warranty cards, communication records with the seller, etc.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for Urban-Den to respond.
  3. File a Complaint with the Consumer Forum:
  4. Cyber crime Complaint:
    • If the company is not receiving the Legal Notice or the summon of the concerned forum, then you need to file the Complaint with Cyber Crime. They will investigate the case.
  • Prepare the following documents for your complaint with Consumer Forum:
  1. Purchase invoice.
  2. Proof of payment.
  3. Correspondence with Urban-Den.
  4. Index
  5. Memo of Parties
  6. Affidavit
  7. Events
  8. Proforma

📌 Additional Tips​

  • Always retain copies of all communications and documents related to your purchase and complaint.
  • Be clear and concise in your communications, stating the issue and the resolution you seek.
  • Act promptly, as delays can sometimes affect the outcome of consumer complaints.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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