- Company Name
- Indigo Flights
- Website Name
- https://www.goindigo.in/
- Customer Care Number
- +91 22 68097894
- Loss Amount
- 23000
- Ratings
- Opposite Party Address
- Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001 India.
Hon'ble Sir,
My name is Peddisetty Venkata Kiran Kumar, I have booked a flight ticket through Indigo flights for the journey from Manchester to Madras (Manchester to Delhi -- Delhi to Madras) on 19 December 2025. I have started my journey on 19 December 2025 and reached Delhi on 20 December 2025, by the time I reach Delhi airport the connecting flight (20 December 2025 - at 07:10 AM) between Delhi and Madras has been cancelled.
As per instruction given in mobile, i tried to book replacement ticket in online and also by calling customer services. None of them has worked as per the guidance given in the mobile message. After waiting in reservation ticket centre for 4 hours I have received a replacement ticket to start at 07:30 PM on 20 December 2025. Asked to leave now and for accommodation asked to reach Indigo Ground Airlines team. As there was more than 12 hours delay due to cancellation of original flight we have request for accommodation and basic food facility. But none of them has co-operated and provided services. Even the reservation counter employee made fun when we asked ('Aate samay chatar leke aka road pe sona'; while coming bring a mat and sleep on road (at Terminal 2 - Reservation Counter)).
Any flight delay/ cancellation by airline for more than 6 hours then the airlines service provided should provide accommodations, refreshments and food facility. But indigo flights not provided none of these.
PNR/Booking Ref.: F6CEMM
Passenger Name : Mr. Venkata kiran kumar Peddisetty
Flight Number : 6E 34 (789)
Travel Destination : Manchester to Delhi
Date & Time : 19 December 2025 - 11:15 AM
Cancelled Flight Number : 6E6718 (A321)
Travel Destination : Delhi to Madras
Date & Time : 20 December 2025 - 07:10 AM
Replacement Flight: 6E2762
Travel Destination : Delhi to Madras
Date & Time : 20 December 2025 - 06:45 PM
My name is Peddisetty Venkata Kiran Kumar, I have booked a flight ticket through Indigo flights for the journey from Manchester to Madras (Manchester to Delhi -- Delhi to Madras) on 19 December 2025. I have started my journey on 19 December 2025 and reached Delhi on 20 December 2025, by the time I reach Delhi airport the connecting flight (20 December 2025 - at 07:10 AM) between Delhi and Madras has been cancelled.
As per instruction given in mobile, i tried to book replacement ticket in online and also by calling customer services. None of them has worked as per the guidance given in the mobile message. After waiting in reservation ticket centre for 4 hours I have received a replacement ticket to start at 07:30 PM on 20 December 2025. Asked to leave now and for accommodation asked to reach Indigo Ground Airlines team. As there was more than 12 hours delay due to cancellation of original flight we have request for accommodation and basic food facility. But none of them has co-operated and provided services. Even the reservation counter employee made fun when we asked ('Aate samay chatar leke aka road pe sona'; while coming bring a mat and sleep on road (at Terminal 2 - Reservation Counter)).
Any flight delay/ cancellation by airline for more than 6 hours then the airlines service provided should provide accommodations, refreshments and food facility. But indigo flights not provided none of these.
PNR/Booking Ref.: F6CEMM
Passenger Name : Mr. Venkata kiran kumar Peddisetty
Flight Number : 6E 34 (789)
Travel Destination : Manchester to Delhi
Date & Time : 19 December 2025 - 11:15 AM
Cancelled Flight Number : 6E6718 (A321)
Travel Destination : Delhi to Madras
Date & Time : 20 December 2025 - 07:10 AM
Replacement Flight: 6E2762
Travel Destination : Delhi to Madras
Date & Time : 20 December 2025 - 06:45 PM
