Water Purifier Complaint Against Eureka Forbes – Payment Not Refunded/Transferred (CM-071125-61890733)

A

ashokumar

New member
Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
Aquaguard
Customer Care Number
18002662900
Loss Amount
60000
Ratings
1.00 star(s)
Dear Consumer Grievance Team,

I would like to file a complaint against Eureka Forbes regarding an unresolved payment issue that has been pending for more than a week.

Below are the details:

Complaint Number (Eureka Forbes): CM-071125-61890733
Follow-up Task Number: 11210121-2025-17-11

I had made a payment for the wrong product (Aquaguard Ritz), and the company confirmed that the amount would be transferred to the correct product (Aquaguard Superio). However, despite multiple follow-up emails and daily calls from their sales team, the issue remains unresolved.

Every day, the sales team contacts me, asks for the same details repeatedly, and then disconnects the call without offering any solution. The company has not provided any confirmation about the payment transfer or refund.

This delay has caused significant inconvenience, and I am unable to use the water purifier until the payment issue is resolved.

I request the Consumer Helpline to kindly intervene and take necessary action to ensure that Eureka Forbes either:

1. Refunds the full amount, or


2. Transfers the payment to the correct model – Aquaguard Superio without further delay.



Thank you for your support.

Sincerely,
Ashok
Kumar
bashok6592@gmail.com
9698555442
 
Last edited:
Hello @ashokumar

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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