Amit Disale
New member
- Dealer Name
- Eureka Forbes Aquagard
- Company Name
- Eureka Forbes Aquagard
- Product Name
- Aquaguard NEO RO+UV+MTDS
- Customer Care Number
- 7039883333
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
To,
The Hon’ble President,
District Consumer Disputes Redressal Commission
District: Satara, Maharashtra
Subject: Complaint Against Eureka Forbes Ltd. for Deficiency in Service and Non-Compliance Under GOLD AMC Plan
Date: 29/10/2025
Respected Sir/Madam,
I, Amit Vijay Disale, residing at Chaitanya Park Society Row House No 11 Kolki Tal : Phaltan, District Satara – 415523, wish to lodge a formal complaint under the provisions of the Consumer Protection Act, 2019, against Eureka Forbes Ltd. (Aquaguard Division) for deficiency in service and failure to fulfill service obligations under an Annual Maintenance Contract (AMC).
Details of the Complaint:
1. Complainant Information:
Name: Amit Vijay Disale
Address:
Chaitanya Park Society Row House No 11 Kolki Tal : Phaltan, District Satara
Pin: 415523
Contact No.: 9545964861 / 8766568182
Email ID: amitdisale777@gmail.com
2. Opposite Party (Company) Information:
Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
Customer Care Email: grievanceofficer@eurekaforbes.com
Customercare@eurekaforbes.com
3. Product and AMC Details:
Product Model: Aquaguard NEO RO+UV+MTDS
Customer ID: 6004102030
Component ID: CA-0424-014892227
Serial No.: 2245910133022511
AMC Plan: GOLD AMC, purchased via Eureka Forbes App on 15/10/2025
4. Service Request Details:
Repair Request No.: CM151025-60833073
Consumable Replacement Request No.: CM151025-60833631
Despite repeated calls, emails, and follow-ups, no technician has visited to resolve the issue. The purifier has remained non-functional for an extended period, causing serious inconvenience.
This clearly constitutes deficiency in service and unfair trade practice as defined under the Consumer Protection Act, 2019, since the company failed to provide the services promised under a paid AMC contract.
Relief Sought:
I humbly request the Hon’ble Commission to:
Direct Eureka Forbes Ltd. to immediately repair or replace the defective product.
Refund the AMC amount or extend the AMC validity by the duration of non-service.
Provide compensation of ₹ 25000 for mental harassment, inconvenience, Health issue causing non filter water due poor service and loss of service.
Direct the company to issue a written apology and improve its grievance redressal mechanism.
I am enclosing copies of all supporting documents for your kind perusal.
Enclosures:
Copy of AMC purchase invoice/receipt
Copies of service request details and reference numbers
Screenshots or emails of complaint correspondence
Copy of this complaint letter to Eureka Forbes
I request your kind intervention and early resolution of this matter.
Yours faithfully,
Amit Vijay Disale
Phaltan, District Satara – 415523
Mobile: 9545964861 / 8766568182
Email: amitdisale777@gmail.com
The Hon’ble President,
District Consumer Disputes Redressal Commission
District: Satara, Maharashtra
Subject: Complaint Against Eureka Forbes Ltd. for Deficiency in Service and Non-Compliance Under GOLD AMC Plan
Date: 29/10/2025
Respected Sir/Madam,
I, Amit Vijay Disale, residing at Chaitanya Park Society Row House No 11 Kolki Tal : Phaltan, District Satara – 415523, wish to lodge a formal complaint under the provisions of the Consumer Protection Act, 2019, against Eureka Forbes Ltd. (Aquaguard Division) for deficiency in service and failure to fulfill service obligations under an Annual Maintenance Contract (AMC).
Details of the Complaint:
1. Complainant Information:
Name: Amit Vijay Disale
Address:
Chaitanya Park Society Row House No 11 Kolki Tal : Phaltan, District Satara
Pin: 415523
Contact No.: 9545964861 / 8766568182
Email ID: amitdisale777@gmail.com
2. Opposite Party (Company) Information:
Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
Customer Care Email: grievanceofficer@eurekaforbes.com
Customercare@eurekaforbes.com
3. Product and AMC Details:
Product Model: Aquaguard NEO RO+UV+MTDS
Customer ID: 6004102030
Component ID: CA-0424-014892227
Serial No.: 2245910133022511
AMC Plan: GOLD AMC, purchased via Eureka Forbes App on 15/10/2025
4. Service Request Details:
Repair Request No.: CM151025-60833073
Consumable Replacement Request No.: CM151025-60833631
Despite repeated calls, emails, and follow-ups, no technician has visited to resolve the issue. The purifier has remained non-functional for an extended period, causing serious inconvenience.
This clearly constitutes deficiency in service and unfair trade practice as defined under the Consumer Protection Act, 2019, since the company failed to provide the services promised under a paid AMC contract.
Relief Sought:
I humbly request the Hon’ble Commission to:
Direct Eureka Forbes Ltd. to immediately repair or replace the defective product.
Refund the AMC amount or extend the AMC validity by the duration of non-service.
Provide compensation of ₹ 25000 for mental harassment, inconvenience, Health issue causing non filter water due poor service and loss of service.
Direct the company to issue a written apology and improve its grievance redressal mechanism.
I am enclosing copies of all supporting documents for your kind perusal.
Enclosures:
Copy of AMC purchase invoice/receipt
Copies of service request details and reference numbers
Screenshots or emails of complaint correspondence
Copy of this complaint letter to Eureka Forbes
I request your kind intervention and early resolution of this matter.
Yours faithfully,
Amit Vijay Disale
Phaltan, District Satara – 415523
Mobile: 9545964861 / 8766568182
Email: amitdisale777@gmail.com