rvijaiswal
New member
- Seller Name
- SuperAqua
- Company Name
- Flipkart
- Product Name
- Aqua Fresh Smoke Audi 18 Water Purifier
- Website Name
- Flipkart
- Customer Care Number
- 1800-208-9898
- Loss Amount
- 3600
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited,
Buildings Alyssa, Begonia &
Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, 560103,
Karnataka, India
Dear Sir/Madam,
I wish to file a consumer complaint against Flipkart regarding the failure to install my replacement Aqwafresh RO water purifier despite repeated complaints and assurances.
I purchased the RO from Flipkart on 14 May 2026. The product stopped working on 15 August 2026, following which Flipkart arranged a replacement.
The replacement installation was scheduled for 23 August 2026, but no technician visited my premises and I did not provide any OTP for installation. Despite this, Flipkart's system showed the installation as completed.
I repeatedly contacted Flipkart Customer Care and several complaints/tickets were raised. However, each time I was given another deadline, no technician visited, and the complaint was subsequently closed without resolving the issue.
On 2 September 2026, my complaint was escalated to Ms. Zareen, who assured me that installation would be completed by 5 September 2026. She further specifically confirmed that if Flipkart failed to arrange installation by that date, I could get the RO installed through an outside service provider and Flipkart would reimburse the installation charges. The call was stated to be recorded.
The installation was again not completed by 5 September. On 6 September 2026, I contacted Flipkart again and was asked to wait until 9 September 2026. I was also informed that reimbursement of outside installation charges was not possible, directly contradicting the assurance given by Ms. Zareen.
I have now been without a properly installed and usable RO for several weeks and have had to purchase drinking water, causing additional financial loss and considerable inconvenience.
I therefore request the Hon’ble Consumer Commission to direct Flipkart/Opposite Parties to:
Complainant: Ravi Jaiswal
Contact: 9029505321 / 8169329938
Regards,
Ravi Jaiswal
I wish to file a consumer complaint against Flipkart regarding the failure to install my replacement Aqwafresh RO water purifier despite repeated complaints and assurances.
I purchased the RO from Flipkart on 14 May 2026. The product stopped working on 15 August 2026, following which Flipkart arranged a replacement.
The replacement installation was scheduled for 23 August 2026, but no technician visited my premises and I did not provide any OTP for installation. Despite this, Flipkart's system showed the installation as completed.
I repeatedly contacted Flipkart Customer Care and several complaints/tickets were raised. However, each time I was given another deadline, no technician visited, and the complaint was subsequently closed without resolving the issue.
On 2 September 2026, my complaint was escalated to Ms. Zareen, who assured me that installation would be completed by 5 September 2026. She further specifically confirmed that if Flipkart failed to arrange installation by that date, I could get the RO installed through an outside service provider and Flipkart would reimburse the installation charges. The call was stated to be recorded.
The installation was again not completed by 5 September. On 6 September 2026, I contacted Flipkart again and was asked to wait until 9 September 2026. I was also informed that reimbursement of outside installation charges was not possible, directly contradicting the assurance given by Ms. Zareen.
I have now been without a properly installed and usable RO for several weeks and have had to purchase drinking water, causing additional financial loss and considerable inconvenience.
I therefore request the Hon’ble Consumer Commission to direct Flipkart/Opposite Parties to:
- Arrange immediate installation of the replacement RO, or reimburse the reasonable cost of installation through an outside service provider.
- Investigate why the installation was marked as completed when no installation took place and no OTP was provided by me.
- Review the recorded call with Ms. Zareen and honour the commitment made therein.
- Reimburse my reasonable expenses incurred for purchasing drinking water.
- Award appropriate compensation for the inconvenience, mental agony, loss of time and deficiency in service, along with litigation costs.
Complainant: Ravi Jaiswal
Contact: 9029505321 / 8169329938
Regards,
Ravi Jaiswal