- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- Hf deluxe i3s self
- Website Name
- Flipkart
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- Flipkart
So we ordered a hero hf deluxe i3s self bike on the Flipkart big billion days on October 1,2025. We were promised the delivery by 18 October. The order was prepaid. We waited for the dealers call so that we can continue the further process but there was no I itiative from the dealer. I had to search his number from Google maps and call him to ask about my order and he said he has our order. So we went to the dealer for the further documentation. When we went there he said yes he has the order from our name and he was giving us the wrong product (we ordered hero hf deluxe i3s self) he was giving us hf deluxe non i3s kick when I said we order this specific bike he said we don't have this bike. He refused to provide the bike and literally after sending us up and down the shop he refused that he has not received order from our name. He called me and my father illleterate and the bike is of more cost than we have gotten it. Then he said you have to cancel the order and purchase the bike from his shop. When we called Flipkart customer care they said we will get it delivered by 17 october. Then yesterday (14 October) I got call from Flipkart customer care that the dealer is refusing to give the bike when I asked why you have chosen such dealer then he said it is our fault that we have chosen the dealer even though they changed the dealer we chose. Then he said you can talk to the dealer if he agrees then OK otherwise you have cancel the order. The I told him that I will complaint against you he said you can do whatever you want it is upto you but you have to cancel the order. They literally harassed us mentally for 15 days just to cancel the order just because the bike was too cheap for the ex showroom price. It was our first ever vehicle coming to our house.
Such inconvenience and lack of customer support is unfair under the consumer protection act, 2019.
I want them to apologise formally and charge them 10,000 for the metal distress me and my family had to go through because of them.
Such inconvenience and lack of customer support is unfair under the consumer protection act, 2019.
I want them to apologise formally and charge them 10,000 for the metal distress me and my family had to go through because of them.
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