Complaint against Goibibo for not refunding amount

S

sai_004

New member
Company Name
Goibibo
Website Name
Goibibo
Loss Amount
1003
Ratings
2.00 star(s)
I booked a bus ticket for marthandam to chennai 13 Nov 2025 but the bus operator cancelled the bus that day and issued the refund but in the gocash wallet. For next booking I can't book with that full money. They locked my money in the wallet and says expires date on 11'Feb26. I tried to call customer care no response and mailed two times no response. So I need to take actions about it. Here I'm providing my

Booking ID: GOBUSAND90B6DA91FE
PNR: CA9KGYCP
I booked with acko insurance that says you'll get 2x refund but I don't want it. I want my total refund back to my account.
 

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Hello @sai_004

We have reviewed the details you mentioned, we suggest you to first send a legal notice to the Goibibo company.

Feel free to contact us to know the procedure of sending legal notice..

Thanks
 
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