Complaint Against holidays2cherish for Non Refunding Issues

M

MAKRAND KINARE

New member
Hotel Name
holidays2cherish
Company Name
holidays2cherish
Website Name
https://www.holidays2cherish.com/
Customer Care Number
+91 9999859250
Loss Amount
133500
Ratings
5.00 star(s)
Opposite Party Address
16/10164 Second floor Padam Singh Road, Karol bagh New Delh, Delhi (India)
Booking Details :- We have booked Kashmir package from holidays2cherrish (Www.Holidays2cherish.com) on 11th March 2025,
Full Package cost was 1,63,000 (Air fair ticket from AKASA Air 59,000 and holiday package 1,04,000).
Date of Scheduled Travel:- 13th March to 19th March 2025 (7 Days).

Reason for Cancellation: Hand Fracture (Medical Condition Preventing Travel)
I was unable to travel due to a medical emergency. My booking details mentioned above.
Unfortunately, due to a hand fracture, I was medically advised to cancel my travel plans. As this situation was unforeseen and beyond my control, i have intimate to holidays2cherrish on 11th March 2025 about the fracture on my right hand ULNA bone and doctor had advise me for the operation of ULNA bone fracture and not to travel, accordingly i have instructed them to cancel the trip on 12th of March 2025. Medical reports/Documents were submitted to holidays2cherrish via WhatsApp (Name of employee of holidays2cherrish Richa Chawla (9873301348))

After several follow-up they have refunded us air ticket charges only Rs. 29,500 out of 59,000 by saying that remaining amount of Rs. 29,500 was forfeited by AKASA airlines as a cancellation charges, cancellation proof/communication with the air line is not given to us.

Attached to this letter are medical documents verifying my condition, along with copies of payment receipts and communication with holidays2cherrish.

I have attempted to contact executive of holidays2cherrish viz Richa Chawla and Chanpreet Chawla (9999859250) for the refund of money (holidays package 1,04,000 and air ticket remaining money 29,500) several times but we have not received a satisfactory resolution.

I request your urgent attention to this matter and expect a response.

I have attached:

GooglePay transaction proof

Screenshots of the chat communication

This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.

Immediate refund of the original booking amount
 

Attachments

Hello @MAKRAND KINARE

I'm sorry to hear about your experience with Holidays2Cherish regarding the non-refund of your holiday package and air ticket. Based on the information provided, you've already taken commendable steps by documenting your communications and submitting relevant proofs.

Next Steps to Consider:
  1. Review the Company's Refund Policy: Holidays2Cherish's refund policy states that cancellations made less than 21 days before the travel date result in total forfeiture of the amount paid. However, considering your cancellation was due to a medical emergency, you may request a waiver or exception to this policy.

  2. Contact the Airline Directly: Since a portion of your air ticket refund was withheld, reaching out to Akasa Air to verify the cancellation charges and request documentation can provide clarity.

  3. Legal Notice: Before filing case in the Consumer Forum, we suggest you to send a Legal Notice via registered post.

  4. Approach the Consumer Disputes Redressal Commission:If the issue remains unresolved, consider filing a complaint with the appropriate Consumer Disputes Redressal Commission. You can file complaints electronically through the E-Daakhil Portal.

Documentation Checklist:
  • Booking confirmations and payment receipts.
  • Medical certificates and related documents.
  • Communication records with Holidays2Cherish and Akasa Air.
  • Screenshots of chats and emails.

If you need assistance in drafting a formal complaint or navigating the grievance process, feel free to ask.
Thanks
 
Back
Top