Complaint against Hotel Shakti Horizon for overcharging packaged drinking water

M

manasprusty

New member
Hotel Name
Shakti Horizon
Website Name
https://shaktihorizon.in
Customer Care Number
+918338080888
Loss Amount
60
Ratings
2.00 star(s)
Respected Sir/Madam,

I am writing to lodge a formal complaint against Hotel Shakti Horizon, located at New marine drive road, baliapanda, Puri, for overcharging me for a packaged drinking water bottle during my recent Stay.

The hotel charged me ₹50 for a ₹20 MRP water bottle. When I questioned the discrepancy, I was told that this pricing was as per the rules set by the government and their hotel management. However, this appears to be a clear violation of the Legal Metrology (Packaged Commodities) Rules, 2011, which states that no one can sell packaged goods above the Maximum Retail Price (MRP).

Such practices are unfair and misleading to consumers and must be addressed strictly. I request the Consumer Court to take necessary action against Hotel Shakti Horizon for violating consumer rights and indulging in unethical pricing practices.

I am attaching a copy of the bill/receipt and a photograph of the product with the MRP label for your reference.

Thank you for your attention to this matter
 

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Hello @manasprusty

In India, restaurants can charge more than the Maximum Retail Price (MRP) for bottled items like water, soft drinks, or packaged snacks — but only under certain conditions.

Here's a breakdown of the legal position:​


✅ When it’s Allowed:​

  • If the item is served as part of a service (e.g., in a restaurant, hotel, or cinema hall), the establishment can charge more than the MRP.
  • This is because it’s considered a service, not a retail sale — you're paying for ambience, seating, service, etc.

❌ When it’s Not Allowed:​

  • If you're buying the item from a retail shop, takeaway counter, or standalone kiosk without any service attached, they must charge only MRP or less.
  • Overcharging MRP in these scenarios can be penalized under the Legal Metrology Act, 2009.

⚖️ Supreme Court Ruling:​

  • In 2017, the Supreme Court of India ruled that charging above MRP is not illegal when it's part of a composite service, such as dining in a restaurant.

Summary:​

  • Dine-in at a restaurant: Charging above MRP is allowed.
  • Buying from a shop/kiosk/takeaway: Charging above MRP is not allowed.

Thanks
 
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