Shivani Belwal
New member
- Seller Name
- IGP
- Company Name
- IGP
- Product Name
- Rakhi, dry fruits and chocolate
- Website Name
- www.igp.com
- Customer Care Number
- +91 22-43433333
- Loss Amount
- 4240
- Ratings
I, Shivani Belwal, residing in Noida, Uttar Pradesh wish to lodge a formal complaint under the Consumer Protection Act, 2019, against Interflora Gifts and Personalisation (IGP.com), an e-commerce platform dealing in gifts and flower delivery services.
Details of the Complaint:
• Order Date: 25th July 2025
• Order ID: 15244944
• Amount Paid: ₹4240 (paid via GooglePay UPI)
• Delivery Address: PO box 1297, 274 Radium Valley Road, Radium Hot Springs, British Columbia, Canada, V0A 1M0
The product was meant to be delivered on 1st August 2025. However:
1. No delivery was made until 3rd August.
2. Post my phone call to IGP support, I received two simultaneous messages at 11:46 AM on 3rd August — one stating the order was dispatched and the other claiming it was delivered.
3. The tracking number provided is invalid, as confirmed on the Canada Post website.
4. Despite repeated follow-ups through phone and WhatsApp over three consecutive days, I received no meaningful support, and eventually all communication from their end ceased.
5. I was promised proof of delivery, which was never sent.
Relief Sought:
• A full refund of the order amount OR
• Immediate and verifiable delivery of the product
• Compensation of ₹10,000 for mental harassment, false information, and deficiency of service.
Supporting Documents Attached:
I request you to kindly accept this complaint and initiate proceedings against the company for unfair trade practices and deficiency in services.
Sincerely,
Shivani Belwal
Belwal.shivani21@gmail.com
07/08/2025
Details of the Complaint:
• Order Date: 25th July 2025
• Order ID: 15244944
• Amount Paid: ₹4240 (paid via GooglePay UPI)
• Delivery Address: PO box 1297, 274 Radium Valley Road, Radium Hot Springs, British Columbia, Canada, V0A 1M0
The product was meant to be delivered on 1st August 2025. However:
1. No delivery was made until 3rd August.
2. Post my phone call to IGP support, I received two simultaneous messages at 11:46 AM on 3rd August — one stating the order was dispatched and the other claiming it was delivered.
3. The tracking number provided is invalid, as confirmed on the Canada Post website.
4. Despite repeated follow-ups through phone and WhatsApp over three consecutive days, I received no meaningful support, and eventually all communication from their end ceased.
5. I was promised proof of delivery, which was never sent.
Relief Sought:
• A full refund of the order amount OR
• Immediate and verifiable delivery of the product
• Compensation of ₹10,000 for mental harassment, false information, and deficiency of service.
Supporting Documents Attached:
I request you to kindly accept this complaint and initiate proceedings against the company for unfair trade practices and deficiency in services.
Sincerely,
Shivani Belwal
Belwal.shivani21@gmail.com
07/08/2025
