sharanveer
New member
- Seller Name
- myntra
- Company Name
- myntra
- Product Name
- mitera white and pink ethnic motifs design saree
- Website Name
- https://www.myntra.com
- Loss Amount
- 23
- Ratings
- Opposite Party Address
- Myntra Designs Private LimitedBuildings Alyssa, Begonia & Clover, Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Village,Bengaluru, Karnataka - 560103
I placed an online order for a saree through the Myntra application. At the time of placing the order, Myntra displayed an expected delivery date for the product.
However, the product was not delivered on the mentioned expected delivery date. I waited for an additional two days after the promised delivery date, expecting the order to be delivered. Despite waiting for two additional days, the order was still not delivered.
Due to the failure to deliver the product within the promised/expected delivery period, I was compelled to cancel the order.
After cancellation, Myntra refunded the amount paid for the product but did not refund the entire amount paid by me. Myntra retained/deducted an amount described as a platform fee/convenience fee.
I dispute the retention of this amount because the order was not delivered and I cancelled the order only because Myntra failed to deliver the product within the promised delivery period. Further, at the time of placing the order, I was not clearly informed that this platform/convenience fee would be non-refundable in the event of non-delivery/delayed delivery.
The non-refundable nature of the platform/convenience fee was not clearly disclosed to me on the relevant order/payment page or through any prominent warning before I made the payment.
I therefore consider the retention of this amount, despite the failure to deliver the product, to be unfair and seek appropriate relief under the Consumer Protection Act, 2019.
Relief/Request
I respectfully request the Hon'ble Consumer Commission to:
Direct Myntra to refund the entire amount retained from my payment, including the platform/convenience fee.
Award appropriate compensation for the inconvenience, harassment and loss of time caused due to the failure to deliver the order within the promised/expected delivery period.
Award the cost of filing/pursuing this complaint, as applicable.
Pass any other order or relief that the Hon'ble Commission considers appropriate in the interest of justice.
However, the product was not delivered on the mentioned expected delivery date. I waited for an additional two days after the promised delivery date, expecting the order to be delivered. Despite waiting for two additional days, the order was still not delivered.
Due to the failure to deliver the product within the promised/expected delivery period, I was compelled to cancel the order.
After cancellation, Myntra refunded the amount paid for the product but did not refund the entire amount paid by me. Myntra retained/deducted an amount described as a platform fee/convenience fee.
I dispute the retention of this amount because the order was not delivered and I cancelled the order only because Myntra failed to deliver the product within the promised delivery period. Further, at the time of placing the order, I was not clearly informed that this platform/convenience fee would be non-refundable in the event of non-delivery/delayed delivery.
The non-refundable nature of the platform/convenience fee was not clearly disclosed to me on the relevant order/payment page or through any prominent warning before I made the payment.
I therefore consider the retention of this amount, despite the failure to deliver the product, to be unfair and seek appropriate relief under the Consumer Protection Act, 2019.
Relief/Request
I respectfully request the Hon'ble Consumer Commission to:
Direct Myntra to refund the entire amount retained from my payment, including the platform/convenience fee.
Award appropriate compensation for the inconvenience, harassment and loss of time caused due to the failure to deliver the order within the promised/expected delivery period.
Award the cost of filing/pursuing this complaint, as applicable.
Pass any other order or relief that the Hon'ble Commission considers appropriate in the interest of justice.