Complaint against OYOrooms.com

T

Thakur singh

New member
Hotel Name
OYO
Website Name
oyorooms.com
Customer Care Number
9313931393
Loss Amount
2141
Ratings
3.00 star(s)
Opposite Party Address
9th floor, Spaze Palazo , Sector 69
Gurugram, Haryana
Booked a room thru Oyo online on 11 Nov 2024 for 27 and 28 Nov 2024 and took Rs 2141 in advance. On reaching hotel, owner refused yo entertain my booking. Oyo offered another hotel who also declined. I had to pay in cash for my stay in hotel, thus causing great inconvenience and monetary loss of Rs 2141 which Oyo is declining to return.
 
Hello @Thakur singh Ji,

We have gone through your complaint and understand your frustration regarding the denied hotel bookings, despite having advance booking. Here’s how to proceed:
  1. Escalate with OYO: Contact OYO customer care and demand a written explanation for the denied bookings. Share the chat proof as evidence and request a full refund and compensation for the inconvenience caused.
  2. Send a Legal Notice: If OYO fails to resolve the issue, send a legal notice demanding compensation for deficiency in service and any additional costs incurred.
  3. File a Case: If unresolved, you can file a case in the Consumer Forum. Use the chat proof and all other correspondence as evidence.
Let us know if you need assistance with drafting a legal notice or filing the complaint.

Thanks
 
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