Complaint for Full Refund Against Snapmint for Wrong Product Information and 35 days refund delay.

[shyam badera]

Model

redmi 15 5g (25057RN09I)

Dealer Name

SNAPMINT

Company Name

Snapmint credit advisory pvt. ltd

Customer Care Number

2235511166

Loss Amount

18499

Ratings

1.00 star(s)

Opposite Party Address

HOUSE no 10564 gali no 3 ground floor pratap nagar, near pratap nagar metro syation , north delhi, new delhi,110007 (gstin-07BEEPB8537E1ZP)

Dear sir,

The present complaint arises due to mis-selling and deficiency in service on the part of the Opposite Party, Snapmint. The complainant purchased a Redmi 15 5G smartphone after relying on the product information and specifications displayed on the Snapmint platform, where the device was advertised/confirmed to have the NFC feature.

However, after delivery, it was found that the phone does not have NFC functionality. The complainant immediately raised a complaint within 24 hours of delivery and requested return/refund. Despite timely intimation, the Opposite Party refused to accept the return.

Further, the Opposite Party gave contradictory and false assurances. Initially, the complainant was informed that the product would be returned, later promised replacement, and subsequently informed that neither return nor replacement is possible. Such conduct amounts to unfair trade practice and misleading the consumer.

Despite sending multiple emails and follow-ups, no proper resolution has been provided for more than 35 days. The complainant has been continuously harassed and mentally stressed due to the negligence of the Opposite Party.

The complainant was forced to pay the first EMI only to protect his CIBIL score. The EMI payments are linked through an e-mandate account, causing financial burden and continuous stress.

The complainant is submitting all supporting evidence before this Hon’ble Commission, including screenshots of the product details where NFC was mentioned earlier, email communications with Snapmint, and photographs showing that the NFC option is not available in the device settings.

It is also important to note that the Opposite Party has now corrected/changed the product details on its platform, which clearly indicates that incorrect information was provided at the time of purchase.

Due to mis-selling, deficiency in service, unfair trade practice, and mental harassment for over 35 days, the complainant is entitled to full refund along with compensation of ₹2,00,000 for the suffering, inconvenience, and financial loss caused.

regards,
shyam badera
7225861446