Complaint Regarding Damaged Packaging of Guitar Order

Mangesh Vidhate

New member
Dealer Name
Amezon seller services pvt ltd
Company Name
Blueberry india
Customer Care Number
180012001571
Loss Amount
25000
Ratings
1.00 star(s)
Opposite Party Address
Riddhi Siddhi retail venture, C 16, 1st floor Satya Vatica, Kartarpura, Rajasthan 302006
Dear Amazon Customer Support / Grievance Team,

I am writing to raise a complaint regarding my recent guitar purchase from Amazon.

Order ID: 406-5108056-4809144
Product Name: Blueberry B-38C Acoustic Guitar
Date of Delivery: 1st of June 2026

The guitar was intended as a birthday gift. However, upon delivery, I found that both outer packaging boxes were severely damaged and broken. Since this was purchased as a new product, I expected it to arrive in proper and presentable packaging.

The damaged packaging has caused significant disappointment, especially because the product was meant to be gifted. Although I am yet to fully assess the condition of the guitar itself, receiving a new product in such poor packaging is unacceptable and does not meet expected delivery standards.

I request Amazon to investigate this matter and provide an appropriate resolution. I have attached photographs of the damaged packaging for your reference.

I look forward to your prompt response and resolution.

Thank you.

Sincerely,
Mangesh Vidhate
9922989314
mangesh.vidhate2804@gmail.com
 

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Hello @Mangesh Vidhate

Thank you for reaching out. We noticed that you are facing the similar problem with AMAZON that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.



If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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