avinash196
New member
- Dealer Name
- Acer TV India
- Company Name
- Acer TV India
- Product Name
- Acer Smart TV, Model No. AR40FDIGU2841AT,
- Customer Care Number
- +917669610805
- Loss Amount
- 16499
- Ratings
- Opposite Party Address
- Acer TV IndiaCustomer Support Email: support@acertvindia.comRepresentative: Avinash Singh (Indkal)
I, Avinash Thakur, purchased an Acer Smart TV, Model No. AR40FDIGU2841AT, which later developed severe functional issues during the warranty period. Despite multiple complaints and repeated follow-ups, the company has failed to repair or replace the defective product, causing continuous harassment for more than two months.
Below is the complete timeline:
1. Service Request Initiated
SR No.: HR2509260000101, Happy Code 2638
Complaint: Wi-Fi disconnecting automatically during use
2. First Engineer Visit
Engineer suspected motherboard failure.
Issue reoccurred within 15 minutes of engineer leaving.
3. Repeated Emails & Delays
Despite several follow-ups between 26 Sept – 1 Oct 2025, no action was taken.
4. Mainboard Replacement Approved
Confirmed by Acer Support on 1 Oct 2025.
Replacement delayed for more than a week with no dispatch details.
5. Mainboard Replaced on 18 Oct 2025
But the TV still malfunctioned, and new problems emerged:
Wi-Fi still disconnects automatically
TV powers ON automatically
Blank screen after powering on
Remote & TV buttons stop responding
TV becomes completely unusable
6. Case Wrongfully Marked “Resolved” by Technician
Even though issues persisted, support closed the case without consent.
7. New Case Registered
SR No.: HR2510220005501
Again, no effective resolution was provided.
8. Company Offered a Lower-Spec Model
Acer/Indkal offered AR40FDGGU2841BD, which has significantly inferior specifications, such as lower RAM/ROM.
9. Consumer-Unfriendly Offer
Acer offered an 80% depreciated refund, which is:
Against consumer protection rules
Not supported by any written warranty terms
Unfair because the product failed due to manufacturing defects
10. Continuous Delays for Two Months
Till today (over 2 months), the TV remains non-functional, with no final resolution despite repeated escalations.
---
CAUSE OF ACTION
1. Sale of a defective product
2. Deficiency in service
3. Unfair trade practice by offering a lower-spec model or depreciated refund
4. Mental agony, harassment and loss of use for 2+ months
5. Wrongful closure of service tickets
---
RELIEF REQUESTED
I request the Hon’ble Consumer Authorities to kindly direct the opposite party to:
1. Replace the TV with the same model OR a model with equal or higher specifications, without any additional charge.
2. If replacement is not possible, provide a 100% refund of the invoice amount.
3. Pay compensation for mental harassment and inconvenience due to 2+ months of delays.
4. Refund any incidental or repair-related expenses (if any).
5. Impose penalty on the opposite party for deficiency of service.
I request the forum to kindly take necessary action and provide justice at the earliest.
---
Chronology of Events – Acer TV Complaint
Date Event
26 Sept 2025 Complaint SR HR2509260000101 registered (Wi-Fi issue).
26 Sept 2025 Engineer visit → said motherboard suspected.
26 Sept 2025 (15 min later) Same issue reoccurred.
26–30 Sept Multiple follow-ups. No action.
1 Oct 2025 Mainboard replacement approved.
1–9 Oct No dispatch, no update.
9 Oct 2025 Escalation email – still unresolved.
11 Oct 2025 Support says “part planned for shipment”.
18 Oct 2025 Mainboard replaced → TV still faulty; new faults appear.
18–21 Oct Video shared showing issue.
22 Oct 2025 New SR HR2510220005501 created.
24 Oct – Nov 2025 Repeated escalations; TV still unusable.
18 Nov 2025 Consumer court complaint filed; copy shared with Acer.
19 Nov 2025 Acer offers: lower model / 80% refund. Accepted by consumer? → NO.
22–25 Nov 2025 Repeated emails; Acer still “reviewing internally”.
26 Nov 2025 Issue still not resolved. TV non-functional for 2+ months.
---
Relief Requested
I request the Consumer Authority to grant the following reliefs:
1. Free replacement with same or equivalent/higher spec Acer TV without any extra cost.
2. OR 100% refund of invoice amount if replacement is impossible.
3. Penalty/compensation for:
2+ months without a working TV
Mental agony and harassment
Multiple wrongful closures of cases
4. Direction to Acer/Indkal to improve service standards and avoid similar harassment.
5. Any other relief deemed appropriate by the authority.
--
Name: Avinash Thakur
Email: me.avinashthakur196@gmail.com
Below is the complete timeline:
1. Service Request Initiated
SR No.: HR2509260000101, Happy Code 2638
Complaint: Wi-Fi disconnecting automatically during use
2. First Engineer Visit
Engineer suspected motherboard failure.
Issue reoccurred within 15 minutes of engineer leaving.
3. Repeated Emails & Delays
Despite several follow-ups between 26 Sept – 1 Oct 2025, no action was taken.
4. Mainboard Replacement Approved
Confirmed by Acer Support on 1 Oct 2025.
Replacement delayed for more than a week with no dispatch details.
5. Mainboard Replaced on 18 Oct 2025
But the TV still malfunctioned, and new problems emerged:
Wi-Fi still disconnects automatically
TV powers ON automatically
Blank screen after powering on
Remote & TV buttons stop responding
TV becomes completely unusable
6. Case Wrongfully Marked “Resolved” by Technician
Even though issues persisted, support closed the case without consent.
7. New Case Registered
SR No.: HR2510220005501
Again, no effective resolution was provided.
8. Company Offered a Lower-Spec Model
Acer/Indkal offered AR40FDGGU2841BD, which has significantly inferior specifications, such as lower RAM/ROM.
9. Consumer-Unfriendly Offer
Acer offered an 80% depreciated refund, which is:
Against consumer protection rules
Not supported by any written warranty terms
Unfair because the product failed due to manufacturing defects
10. Continuous Delays for Two Months
Till today (over 2 months), the TV remains non-functional, with no final resolution despite repeated escalations.
---
CAUSE OF ACTION
1. Sale of a defective product
2. Deficiency in service
3. Unfair trade practice by offering a lower-spec model or depreciated refund
4. Mental agony, harassment and loss of use for 2+ months
5. Wrongful closure of service tickets
---
RELIEF REQUESTED
I request the Hon’ble Consumer Authorities to kindly direct the opposite party to:
1. Replace the TV with the same model OR a model with equal or higher specifications, without any additional charge.
2. If replacement is not possible, provide a 100% refund of the invoice amount.
3. Pay compensation for mental harassment and inconvenience due to 2+ months of delays.
4. Refund any incidental or repair-related expenses (if any).
5. Impose penalty on the opposite party for deficiency of service.
I request the forum to kindly take necessary action and provide justice at the earliest.
---
Chronology of Events – Acer TV Complaint
Date Event
26 Sept 2025 Complaint SR HR2509260000101 registered (Wi-Fi issue).
26 Sept 2025 Engineer visit → said motherboard suspected.
26 Sept 2025 (15 min later) Same issue reoccurred.
26–30 Sept Multiple follow-ups. No action.
1 Oct 2025 Mainboard replacement approved.
1–9 Oct No dispatch, no update.
9 Oct 2025 Escalation email – still unresolved.
11 Oct 2025 Support says “part planned for shipment”.
18 Oct 2025 Mainboard replaced → TV still faulty; new faults appear.
18–21 Oct Video shared showing issue.
22 Oct 2025 New SR HR2510220005501 created.
24 Oct – Nov 2025 Repeated escalations; TV still unusable.
18 Nov 2025 Consumer court complaint filed; copy shared with Acer.
19 Nov 2025 Acer offers: lower model / 80% refund. Accepted by consumer? → NO.
22–25 Nov 2025 Repeated emails; Acer still “reviewing internally”.
26 Nov 2025 Issue still not resolved. TV non-functional for 2+ months.
---
Relief Requested
I request the Consumer Authority to grant the following reliefs:
1. Free replacement with same or equivalent/higher spec Acer TV without any extra cost.
2. OR 100% refund of invoice amount if replacement is impossible.
3. Penalty/compensation for:
2+ months without a working TV
Mental agony and harassment
Multiple wrongful closures of cases
4. Direction to Acer/Indkal to improve service standards and avoid similar harassment.
5. Any other relief deemed appropriate by the authority.
--
Name: Avinash Thakur
Email: me.avinashthakur196@gmail.com
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