lalitdp1699
New member
- Model
- Honda Unicorn OBD2
- Dealer Name
- Rushabh Honda Showroom, Nashik
- Company Name
- Honda Motorcycle & Scooter India Pvt. Ltd.
- Customer Care Number
- +91 1800 103 34
- Loss Amount
- 140000
- Ratings
- Opposite Party Address
- Plot no, 14, Agra - Mumbai Hwy, Mumbai Naka, Gaikwad Nagar, Nashik, Maharashtra 422010
Consumer Complaint Application
Before the District Consumer Disputes Redressal
Commission, Nashik
Complainant:
Mr. Lalit Pagar
At/Post Astane,
Malegaon Nashik 423205.
Contact: 8668975981
Opposite Party No. 1:
Rushabh Honda Showroom, Nashik
Opposite Party No. 2:
Honda Motorcycle & Scooter India Pvt. Ltd.
Complaint under Section 35 of the Consumer Protection Act, 2019
1. Facts of the Case:
1. That the complainant purchased a brand new Honda Unicorn bike in Dec 2024 for
approximately ₹1.4 lakh from Opposite Party No. 1 (Rushabh Honda, Nashik).
2. That within 9 months of purchase, the bike has shown multiple recurring problems:
- Battery discharge issue
- Indicator malfunction
- Starting/key lock problems (bike requires repeated attempts to start)
- Abnormal sounds from rear side / shock absorber issues
- Frequent stalling in the middle of the road
- Double stand hitting speed breakers
3. That the complainant has visited the showroom/service center 7+ times in 9 months,
but the problems remain unresolved.
4. That important spare parts were often not available at the service center. Only
temporary fixes were done.
5. That despite repeated complaints, no replacement bike or refund was provided.
6. That despite repeated requests since the date of purchase, the Opposite Party has failed
to provide me with the mandatory Insurance Copy and Service Job Cards. Repeated
phone calls have also been ignored. This clearly amounts to negligence, malpractice, and
deficiency in service.
2. Grounds of Complaint:
• Selling a defective bike amounts to unfair trade practice under the Consumer Protection
Act, 2019.
• Continuous problems in a new vehicle cause mental agony, financial loss, and
harassment.
• Failure to provide proper service and spare parts amounts to deficiency in service.
• Not replacing/refunding the defective bike amounts to negligence and malpractice.
3. Reliefs Claimed:
1. Direct the Opposite Parties to replace the defective bike with a new, defect-free Honda
Unicorn. OR
2. Refund the full purchase price of ₹1.4 lakh along with interest.
3. Award compensation of ₹50,000/- for mental harassment, financial loss, and
inconvenience.
04. Direct the Opposite Parties to pay litigation cost of ₹10,000/-.
4. Documents Attached:
• Copy of purchase bill (Invoice).
• Service/repair job cards (7+ visits).
• Complaint emails/messages to Honda/Rushabh Showroom.
• Video proof of problems (starting issue, abnormal sound, stalling).
Place: Nashik
Date: 06/10/2025
Signature of Complainant
(Lalit Pagar)
Place: Nashik
Date: 06/10/2025
Signature of Complainant
(Lalit Pagar)
Before the District Consumer Disputes Redressal
Commission, Nashik
Complainant:
Mr. Lalit Pagar
At/Post Astane,
Malegaon Nashik 423205.
Contact: 8668975981
Opposite Party No. 1:
Rushabh Honda Showroom, Nashik
Opposite Party No. 2:
Honda Motorcycle & Scooter India Pvt. Ltd.
Complaint under Section 35 of the Consumer Protection Act, 2019
1. Facts of the Case:
1. That the complainant purchased a brand new Honda Unicorn bike in Dec 2024 for
approximately ₹1.4 lakh from Opposite Party No. 1 (Rushabh Honda, Nashik).
2. That within 9 months of purchase, the bike has shown multiple recurring problems:
- Battery discharge issue
- Indicator malfunction
- Starting/key lock problems (bike requires repeated attempts to start)
- Abnormal sounds from rear side / shock absorber issues
- Frequent stalling in the middle of the road
- Double stand hitting speed breakers
3. That the complainant has visited the showroom/service center 7+ times in 9 months,
but the problems remain unresolved.
4. That important spare parts were often not available at the service center. Only
temporary fixes were done.
5. That despite repeated complaints, no replacement bike or refund was provided.
6. That despite repeated requests since the date of purchase, the Opposite Party has failed
to provide me with the mandatory Insurance Copy and Service Job Cards. Repeated
phone calls have also been ignored. This clearly amounts to negligence, malpractice, and
deficiency in service.
2. Grounds of Complaint:
• Selling a defective bike amounts to unfair trade practice under the Consumer Protection
Act, 2019.
• Continuous problems in a new vehicle cause mental agony, financial loss, and
harassment.
• Failure to provide proper service and spare parts amounts to deficiency in service.
• Not replacing/refunding the defective bike amounts to negligence and malpractice.
3. Reliefs Claimed:
1. Direct the Opposite Parties to replace the defective bike with a new, defect-free Honda
Unicorn. OR
2. Refund the full purchase price of ₹1.4 lakh along with interest.
3. Award compensation of ₹50,000/- for mental harassment, financial loss, and
inconvenience.
04. Direct the Opposite Parties to pay litigation cost of ₹10,000/-.
4. Documents Attached:
• Copy of purchase bill (Invoice).
• Service/repair job cards (7+ visits).
• Complaint emails/messages to Honda/Rushabh Showroom.
• Video proof of problems (starting issue, abnormal sound, stalling).
Place: Nashik
Date: 06/10/2025
Signature of Complainant
(Lalit Pagar)
Place: Nashik
Date: 06/10/2025
Signature of Complainant
(Lalit Pagar)
