Complaint regarding undelivered order and refund request

B

Binju V Nair

New member
Seller Name
Fathis designer studio
Company Name
Fathis designer studio
Product Name
Top bottom duppetta set
Loss Amount
2415
Ratings
3.00 star(s)
Opposite Party Address
Fathis Designs
Near St Michael church ground
Thathampally
Alappuzha
688013
On March 5, I placed an order from Fathis Designer Studio in Alappuzha for Rs. 2415. The dispatch was promised within 7 yo 14 days. When I followed up, they said it would be dispatched after 10 days. Even after 15 days, they repeated the same response. Now it's been 2 months, and I still haven't received the order. When I requested to cancel the order and asked for a refund, they said it's not possible. Every time I call the contact number, they say the concerned person is not available. They have also turned off the comment box on their Instagram page. They keep saying that it will be dispatched within 10 days, and in total, it’s been 2 months now.
 

Attachments

  • IMG-20250306-WA0033(1).jpg
    IMG-20250306-WA0033(1).jpg
    44.5 KB · Views: 2
  • Screenshot_20250424_173336_WhatsApp.jpg
    Screenshot_20250424_173336_WhatsApp.jpg
    261.7 KB · Views: 2
  • Screenshot_20250424_173346_WhatsApp.jpg
    Screenshot_20250424_173346_WhatsApp.jpg
    253.7 KB · Views: 1
  • Screenshot_20250424_173400_WhatsApp.jpg
    Screenshot_20250424_173400_WhatsApp.jpg
    272.9 KB · Views: 1
  • Screenshot_20250424_173408_WhatsApp.jpg
    Screenshot_20250424_173408_WhatsApp.jpg
    256.3 KB · Views: 1
  • Screenshot_20250424_173415_WhatsApp.jpg
    Screenshot_20250424_173415_WhatsApp.jpg
    255.9 KB · Views: 1
  • Screenshot_20250424_173422_WhatsApp.jpg
    Screenshot_20250424_173422_WhatsApp.jpg
    257.3 KB · Views: 2
Hello @Binju V Nair
I'm sorry to hear about the issues you've encountered with your undelivered order and the subsequent refund request. Under the Consumer Protection Act, 2019, you have the right to seek redressal for such grievances. Here's a comprehensive guide to help you navigate the process:


🧾 Summary of Your Complaint​

  • Issue: Undelivered product and refusal or delay in processing a refund.
  • Platform/Seller: Fathis designer studio
  • Order Details: 48951, 6 March 2025.
  • Amount Paid: 2415/- via Phonepe.
  • Communication: WhatsApp Chats.


✅ Recommended Actions​

  1. Gather Evidence:
    • Keep records of all interactions, including emails, chat transcripts, and call logs.
    • This documentation will be essential if you need to escalate the matter in the Consumer Forum.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for Fathis designer studio to respond.
  3. File a Complaint with the Consumer Forum:


📑 Supporting Documents​

Prepare the following documents for your complaint:
  • Purchase invoice and order confirmation.
  • Proof of payment.
  • Correspondence with the seller or service provider.
  • Any other relevant documents supporting your claim.
  • Index
  • Memo of Parties
  • Affidavit
  • Events
  • Proforma


⚖️ Legal Precedents​

Consumer forums have consistently ruled in favor of consumers in cases of non-delivery and refund issues. For instance, the Ernakulam Consumer Disputes Redressal Commission directed an e-commerce site to pay compensation for not delivering an article and refusing to refund its price.


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
TeamMember said:
Hello @Binju V Nair
I'm sorry to hear about the issues you've encountered with your undelivered order and the subsequent refund request. Under the Consumer Protection Act, 2019, you have the right to seek redressal for such grievances. Here's a comprehensive guide to help you navigate the process:


🧾 Summary of Your Complaint​

  • Issue: Undelivered product and refusal or delay in processing a refund.
  • Platform/Seller: Fathis designer studio
  • Order Details: 48951, 6 March 2025.
  • Amount Paid: 2415/- via Phonepe.
  • Communication: WhatsApp Chats.


✅ Recommended Actions​

  1. Gather Evidence:
    • Keep records of all interactions, including emails, chat transcripts, and call logs.
    • This documentation will be essential if you need to escalate the matter in the Consumer Forum.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for Fathis designer studio to respond.
  3. File a Complaint with the Consumer Forum:


📑 Supporting Documents​

Prepare the following documents for your complaint:
  • Purchase invoice and order confirmation.
  • Proof of payment.
  • Correspondence with the seller or service provider.
  • Any other relevant documents supporting your claim.
  • Index
  • Memo of Parties
  • Affidavit
  • Events
  • Proforma


⚖️ Legal Precedents​

Consumer forums have consistently ruled in favor of consumers in cases of non-delivery and refund issues. For instance, the Ernakulam Consumer Disputes Redressal Commission directed an e-commerce site to pay compensation for not delivering an article and refusing to refund its price.





Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
Click to expand...
I wish to proceed legally. I don't want them to repeat such deceitful actions again. Please help me with this. We can sent notice first. Please help me regarding this. Thankyou
 
Back
Top