Complaint under Consumer Protection Act for defective Tapo TP-Link C520WS Camera

R

ravinagra

New member
Dealer Name
Amazon
Company Name
TP-Link India Pvt. Ltd.
Product Name
Tapo TP-Link C520WS Camera
Customer Care Number
7770013083
Loss Amount
5000
Ratings
5.00 star(s)
Opposite Party Address
TP-Link India Pvt. Ltd.

Green Industrial Park,

Adjacent to Hydro Pure Warehouse,

Village – Dongripada, Kaman-Bhiwandi Road,Poman

Taluka – Vasai

District – Palghar, Pin Code – 401208

Contact No-7770013083

https://goo.gl/maps/nJ6jEWd3q4GHztcs
Complainant:
Ravi Nagra
839 Sector9 Ambala City Haryana
ravinagra690@gmail.com

Versus

Opposite Party:
TP-Link India Pvt. Ltd.

Green Industrial Park,

Adjacent to Hydro Pure Warehouse,

Village – Dongripada, Kaman-Bhiwandi Road,Poman

Taluka – Vasai

District – Palghar, Pin Code – 401208

Contact No-7770013083


Subject: Complaint under Consumer Protection Act for defective Tapo TP-Link C520WS Camera

Respected Sir/Madam,

I, Ravi Nagra, purchased a Tapo TP-Link C520WS 2K QHD 4MP Camera on 5 May 2025 from Amazon. The product developed defects within 1 day , namely: Complete Defective and failed to connect to internet and mobile and stuck in boot mode.

Despite raising the issue with the seller/manufacturer on 2 June 2025, no effective action has been taken to resolve the complaint. This has caused me mental agony, inconvenience, and monetary loss.

Details:
- Product: Tapo TP-Link C520WS Camera
- Invoice No: [Number]
- Purchase Price: ₹[Amount]
- Defect Reported: [Description]
- Date of Complaint: [Date]

Relief Sought:
1. Replacement or refund of the defective camera.
2. Compensation of ₹10000 for mental harassment and inconvenience.

Enclosures:
- Copy of Invoice
- Email/chat correspondence
- Warranty card copy
- Any other relevant documents

I request the Hon’ble Commission to direct the opposite party to redress my grievance as stated above.

Ravi Nagra
7 June 2025
 
Hello @ravinagra

We understand the problems you are facing with Tapo TP-Link Camera, despite you having all the necessary supporting documents like invoice, bill and detailed communication logs.

In such a situation, we suggest that you proceed by sending a legal notice to the Chairman and Managing Director (CMD) of the TP-Link importer (as the company is from China), formally requesting a resolution of your issue and replace the camera. Kindly allow them a 15-day period to respond to the notice.

If you do not receive any response within this timeframe, please revert to us. We will then guide you through the process of filing a case in the Consumer Forum.

Please let us know if you need assistance in drafting the legal notice or have any further questions.

NOTE:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against TP-Link, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Best regards,
Thanks
 
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