Complete mobile protection plan claim is not registering due to their server issue an i am waiting from almost 30 days

N

Nasim Khan

New member
Seller Name
JEEVES CONSUMER SERVICES PRIVATE LIMITED
Company Name
FLIPKART INTERNET PRIVATE LIMITED
Product Name
Complete Mobile Protection
Website Name
Flipkart.com
Customer Care Number
1800 208 9898
Loss Amount
13056
Ratings
4.00 star(s)
Opposite Party Address
Flipkart Internet Pvt Ltd
Block B (Begonia), 8th Floor Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District, Karnataka: 560103, India.
I purchased a phone from Flipkart along with a Complete Mobile Protection Plan. When my phone got damaged, I tried to file a complaint while my insurance was still valid for another two months. Since January 30,2025 I have been trying to register my claim, but due to their server issues, my claim has not been processed.

I have been waiting for almost a month, but they have not taken any action. Every time I call, they keep postponing it by saying, "Wait for two more days." They have already delayed it for a month, and I feel like they will keep doing this until my insurance expires.

Please help me get my claim processed.
 
Hello @Nasim Khan

I'm sorry to hear about the difficulties you're experiencing with your Complete Mobile Protection Plan claim. Waiting for nearly 30 days due to server issues is indeed frustrating. Before filing a case in Consumer Forum, consider the following steps:

1. Document Your Attempts:
  • Record Keeping: Maintain a detailed log of all your attempts to file the claim, including dates, times, and any error messages received.
  • Communication Records: Save copies of all correspondence with customer support, including emails and chat transcripts.
2. Draft Case:
  • Draft case: As you have mentioned that the company is unresponsive, consider filing case at E-Jagriti Portal.
By taking these steps, you can work towards resolving your claim issue and ensure better preparedness for any future incidents.

View similar case where the complainant awarded 200000/- .

VISHVRAJSINH1505

Thread 'WARRANTY INVOICE ISSUE'

*15 th sep* - I paid 57344 /- to Flipkart which includes (laptop worth -54039/- and extend accident warranty of 3 years worth 3304/-)
*18 th sep** - I got my laptop and with that i am Fully satisfied .
And on that day I got 2 invoice bill on my mail , I thought that one of them is for laptop bill and another is of warranty i brought .
After few day when I have to give payment bill to my father I check open them , and at that time I was shock that send invoice was not a warranty invoice it is some of courier charge slip .
*21 sep* - I called Flipkart coustomer care helpline for my...

For any legal assistance, contact us.

Thanks
 
Back
Top