Consumer Complaint Against Amazon for delivering Fake & Broken phone and denying refund for my S24 Galaxy Mobile Phone.

ApoorvJha

ApoorvJha

New member
Seller Name
Darshita Etel/Darshita Aashiyana
Company Name
Amazon.in
Product Name
Samsung Galaxy S24 Ultra 5G (Titanium Black, 12GB/256GB).
Website Name
Amazon.in.
Customer Care Number
1800-1200-9009
Loss Amount
74999
Ratings
5.00 star(s)
Opposite Party Address
Amazon India Private Limited, Brigade Gateway, 8th Floor, 26/1 Dr. Rajkumar Road, Malleshwaram (West), Bengaluru – 560055.

Darshita Aashiyana Private Limited, 4th Floor, Salarpuria Windsor #3, Ulsoor Road, Bengaluru – 560042.
Complainant:
Apoorv Jha, S/o Shailesh Kant Jha
Flat 1901, Tower B1, Amrapali Golf Homes, Sec-4, Greater Noida – 201306
Mobile: 9779201570 | Email: apoorvjha56@gmail.com


Opposite Parties:
  1. Darshita Aashiyana Pvt. Ltd. (trading as Darshita Etel) – Seller on Amazon (Address/Email: ________)
  2. Amazon Seller Services Pvt. Ltd. (Marketplace/Facilitator) – Brigade Gateway, 8th Fl., 26/1 Dr. Rajkumar Rd, Bengaluru 560055 (or local office)
  3. Amazon Transportation/Logistics – (Address: ________) (if delivery arm shown in invoice/app)

Case:​

  1. I ordered Samsung Galaxy S24 Ultra 12GB/256GB (Titanium Black) on Amazon.in on 13.07.2025; Order ID: 406-4763553-2094753; Price: ₹74,999; Seller shown: Darshita Etel/Darshita Aashiyana Pvt. Ltd.
  2. Amazon marked delivery on 14.07.2025 at ~13:34. Package was received by my father after OTP authorisation from my phone.
  3. On opening the sealed pack around 7:15 PM (video recorded), I found a used/broken Vivo phone instead of the S24 Ultra.
  4. I immediately contacted Amazon chat/support, shared photos and the unboxing video. Despite this, Amazon denied refund/replacement, stating “correct item delivered / investigation closed.”
  5. The invoice lists IMEI of the ordered Samsung as 350953900861242; the device received is a different/old Vivo handset.
  6. I also approached Bisrakh PS / Gaur City-2 Chowki; an application was taken but no FIR has been registered yet.
 
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