Sharpin Healthcare
New member
- Seller Name
- Just Dail
- Company Name
- Sharpin Healthcare Services
- Product Name
- JD - 4000 subscription
- Website Name
- www.justdail.com
- Customer Care Number
- 8888888888
- Loss Amount
- 11328
- Ratings
- Opposite Party Address
- Address: No. 501/B Wing, 5th Floor, Palm Court Building M, New Link Road, Malad West, Mumbai - 400064
I am filing this complaint against Justdial regarding the mis-selling of its business listing/service, lack of transparency regarding ECS/automatic deductions, repeated false commitments regarding service activation, subsequent deactivation of my account, and refusal to refund my money.
I initially contacted Justdial over the telephone because I wanted to register/list my business on their platform. During the call, I was informed that the listing was not free and that I would have to pay for the service.
Justdial's representative informed me that the service would cost approximately ₹4,000 plus ₹4,000 as advance payment. Subsequently, their representative offered me a discount, and I paid ₹7,338 for the service.
The concerned representative, Mr. Abhishek (RM) & Muninder (Tele sales), informed me that the services would start after approximately 5 days.
However, at the time of purchasing the service and making the payment, I was not clearly informed about the complete ECS/automatic payment schedule or the further deductions that would be made from my bank account. I was also not properly informed about the exact amount, date and nature of subsequent deductions.
After the initial payment, an ECS deduction was made on 20 September. I was not given clear prior information that another amount would be automatically deducted.
After approximately five days, another ECS deduction was made. When I questioned this deduction, I was informed that it was a mandatory charge for three months in advance.
This requirement and the subsequent automatic deductions were not transparently explained to me before I purchased the service.
I also submitted the documents requested by Justdial. The required GST/MSME-related information/documents had already been shared with Mr. Muninder.
Despite submitting the required information, after approximately 22 days my Justdial account was showing as deactivated, with the reason being related to GST/MSME requirements.
This was completely unexpected because I had already provided the relevant information/documents to the concerned representative.
During this entire period, I repeatedly contacted Justdial regarding activation of the services. I was repeatedly given commitments that the services would be activated and that the matter would be resolved. However, these commitments were not properly fulfilled.
Ultimately, because the service was not being properly provided and my account was showing as deactivated despite the payments made by me, I requested cancellation of the service and a refund.
Instead of resolving the issue, I was informed that there was no cancellation policy and that my money would not be refunded.
I strongly object to this position because my request for cancellation is not merely because I changed my mind. The complaint arises because of the manner in which the service was sold to me, the lack of transparent disclosure regarding subsequent ECS deductions, the repeated commitments regarding service activation, the failure to provide the promised service properly, and the subsequent deactivation of my account.
I believe that these circumstances may amount to deficiency in service and/or unfair trade practice, as applicable under the Consumer Protection Act, 2019.
I have evidence supporting my complaint, including:
I respectfully request the Hon'ble Consumer Commission to look into my complaint and help me recover my hard-earned money, as I believe I was not provided the service in the manner that was represented to me at the time of purchase.
Complainant:
Vinay Shanker
I initially contacted Justdial over the telephone because I wanted to register/list my business on their platform. During the call, I was informed that the listing was not free and that I would have to pay for the service.
Justdial's representative informed me that the service would cost approximately ₹4,000 plus ₹4,000 as advance payment. Subsequently, their representative offered me a discount, and I paid ₹7,338 for the service.
The concerned representative, Mr. Abhishek (RM) & Muninder (Tele sales), informed me that the services would start after approximately 5 days.
However, at the time of purchasing the service and making the payment, I was not clearly informed about the complete ECS/automatic payment schedule or the further deductions that would be made from my bank account. I was also not properly informed about the exact amount, date and nature of subsequent deductions.
After the initial payment, an ECS deduction was made on 20 September. I was not given clear prior information that another amount would be automatically deducted.
After approximately five days, another ECS deduction was made. When I questioned this deduction, I was informed that it was a mandatory charge for three months in advance.
This requirement and the subsequent automatic deductions were not transparently explained to me before I purchased the service.
I also submitted the documents requested by Justdial. The required GST/MSME-related information/documents had already been shared with Mr. Muninder.
Despite submitting the required information, after approximately 22 days my Justdial account was showing as deactivated, with the reason being related to GST/MSME requirements.
This was completely unexpected because I had already provided the relevant information/documents to the concerned representative.
During this entire period, I repeatedly contacted Justdial regarding activation of the services. I was repeatedly given commitments that the services would be activated and that the matter would be resolved. However, these commitments were not properly fulfilled.
Ultimately, because the service was not being properly provided and my account was showing as deactivated despite the payments made by me, I requested cancellation of the service and a refund.
Instead of resolving the issue, I was informed that there was no cancellation policy and that my money would not be refunded.
I strongly object to this position because my request for cancellation is not merely because I changed my mind. The complaint arises because of the manner in which the service was sold to me, the lack of transparent disclosure regarding subsequent ECS deductions, the repeated commitments regarding service activation, the failure to provide the promised service properly, and the subsequent deactivation of my account.
I believe that these circumstances may amount to deficiency in service and/or unfair trade practice, as applicable under the Consumer Protection Act, 2019.
I have evidence supporting my complaint, including:
- Proof of the initial payment of ₹7,338
- Bank statements showing ECS/automatic deductions
- Details of the subsequent deductions
- Communications with Justdial representatives
- Communications with Mr. Abhishek
- Communications with Mr. Muninder
- Documents/information submitted to Justdial
- Screenshots showing my account as deactivated
- My cancellation/refund request
- Other relevant messages and records
Relief Requested
I request the Consumer Commission to kindly examine this matter and provide appropriate relief, including:- Refund of the amount paid/deducted from me by Justdial, including the ECS deductions, as may be determined appropriate.
- Appropriate compensation for the inconvenience, loss of time and mental harassment caused due to the above circumstances.
- Appropriate directions regarding any further ECS/automatic deductions from my account.
- Appropriate action in relation to the alleged mis-selling, non-transparent disclosure of charges and deficiency in service.
- Any other relief, compensation or costs that the Hon'ble Consumer Commission considers appropriate.
I respectfully request the Hon'ble Consumer Commission to look into my complaint and help me recover my hard-earned money, as I believe I was not provided the service in the manner that was represented to me at the time of purchase.
Complainant:
Vinay Shanker