navichandu
New member
- Dealer Name
- Livpure & Dharani Ganga
- Company Name
- Livpure
- Product Name
- Livpure Touch 2000+
- Customer Care Number
- 08064899399
- Loss Amount
- 5499
- Ratings
- Opposite Party Address
- Dharani Ganga, Hyderabad & Survey No 523/B, Sirimalle Square, Plot No 8 to 10, Attapur Rajendra Nagar Hyderabad - 500048
I, Mr. Naveen Chand K, hereby submit this formal complaint under the Consumer Protection Act, 2019 against the following opposite parties for deficiency in service and non-fulfillment of AMC entitlements relating to my Livpure water purifier.
Facts of the Case:
a) I purchased a Livpure Touch 2000+ water purifier and an accompanying Annual Maintenance Contract (AMC) in October 2024, which expired in October 2025.
b) As per the AMC, I am entitled to one free parts replacement and associated service visits.
c) Although I requested service multiple times between October 2024 and October 2025, no service visit was conducted and no AMC entitlement (free parts replacement) was provided.
d) The service provider’s teams, including contacts Mr. Rama Krishna (9311424584), failed to send a technician or complete the service despite repeated assurances.
e) I repeatedly raised service tickets, yet no resolution was provided. The complaint ticket numbers are:
4768890139365, 4768977937485, 4769083004421, 4769478571072, 4769690784503, 4770197308691 (multiple entries), 4770432241269, 4770640517884 etc..
4. Cause of Action & Attempts to Resolve:
a) I have exhausted all reasonable attempts to get service from the respondent companies, including multiple follow-ups via phone, WhatsApp, and email.
b) Despite repeated assurances of callbacks and service schedules, none were fulfilled and no clear explanations have been provided.
c) The respondents’ persistent inaction despite clear contractual service obligations constitutes a deficiency in service as defined under the Consumer Protection Act.
5. Relief Sought:
I therefore respectfully request this Hon’ble Commission to kindly issue orders for:
a) Immediate enforcement of the AMC terms — including a service visit and replacement of the entitled part(s) at no extra cost to the complainant.
b) Compensation for mental agony, inconvenience, and loss of time due to the opposite parties’ failure to provide contracted services.
c) Cost of litigation / fees incurred in filing this complaint.
d) Any other relief that this Hon’ble Commission deems fit in the interest of justice.
I have attached AMC copy conversation mail and tickets which i have raised against the issue to Livpure.
Facts of the Case:
a) I purchased a Livpure Touch 2000+ water purifier and an accompanying Annual Maintenance Contract (AMC) in October 2024, which expired in October 2025.
b) As per the AMC, I am entitled to one free parts replacement and associated service visits.
c) Although I requested service multiple times between October 2024 and October 2025, no service visit was conducted and no AMC entitlement (free parts replacement) was provided.
d) The service provider’s teams, including contacts Mr. Rama Krishna (9311424584), failed to send a technician or complete the service despite repeated assurances.
e) I repeatedly raised service tickets, yet no resolution was provided. The complaint ticket numbers are:
4768890139365, 4768977937485, 4769083004421, 4769478571072, 4769690784503, 4770197308691 (multiple entries), 4770432241269, 4770640517884 etc..
4. Cause of Action & Attempts to Resolve:
a) I have exhausted all reasonable attempts to get service from the respondent companies, including multiple follow-ups via phone, WhatsApp, and email.
b) Despite repeated assurances of callbacks and service schedules, none were fulfilled and no clear explanations have been provided.
c) The respondents’ persistent inaction despite clear contractual service obligations constitutes a deficiency in service as defined under the Consumer Protection Act.
5. Relief Sought:
I therefore respectfully request this Hon’ble Commission to kindly issue orders for:
a) Immediate enforcement of the AMC terms — including a service visit and replacement of the entitled part(s) at no extra cost to the complainant.
b) Compensation for mental agony, inconvenience, and loss of time due to the opposite parties’ failure to provide contracted services.
c) Cost of litigation / fees incurred in filing this complaint.
d) Any other relief that this Hon’ble Commission deems fit in the interest of justice.
I have attached AMC copy conversation mail and tickets which i have raised against the issue to Livpure.