Croma Soundbar is not working within the warranty period.

[pgsujith]

Dealer Name

Infinity Retail Limited

Company Name

Croma Store

Product Name

Croma Soundbar 5.1 SLRSI1825047

Customer Care Number

18005727662

Loss Amount

14240

Ratings

1.00 star(s)

Opposite Party Address

Croma Store
Infinity Retail Limited
Kochi Bypass Road Vyttila

Opposite Hyundai showroom

Kochi, Kerala-682032

Croma Store
Infinity Retail Limited
Kochi Bypass Road Vyttila
Opposite Hyundai showroom
Kochi, Kerala-682032

Dear Sir/Madam

I am writing to formally complain about the unsatisfactory service I received from your company on 29/10/2025. I have been a customer of Croma Soundbar 5.1 400W Invoice No. SLRSI1825047 since 13/11/2024 and it is not working for the last one month and it have one year warranty too. I raised a complaint against the soundbar through the customer care email and they are replied me as ''Since the product needs to be physically inspected , we kindly request you to visit the nearest Croma store to diagnose the defect in your product'' and as per their instruction, I went product purchased Croma store and hand over it to the service department. Since that day no response from their end and I am totally tired of it with their service.

I am a resident of Vyttila in Kochi,13th November 2024 I bought a Croma Soundbar 5.1 with serial no. CREH400SBA301550T082400817 from Croma Store Infinity Retail Limited Kochi Bypass Road, Vyttila, Kochi, for invoiced Rs. 14240.50. The company gave a one year warranty and I have taken an additional 1 year warranty too. I was told that in case of any trouble with the piece all my money will be given back to me with immediate effect or if I wish I can choose another one. After all these clauses I have purchased the Soundbar but since the last month it was troublesome for me (Not working). I complaint for it and even my repeated requests for a replacement have I had written email and item handover to the service section of the same store on 29th September 2025 after that there is no response from their side and many time I called the store number but not getting apt answer from their end. And now I am tired of it, therefore request you to kindly accept my
complaint letter and file a case against the above mentioned firm. I am enclosing all the necessary documents like the cash memo complaint mail copy.
I am looking for a favorable response.

Thankyou,
Sincerely

 

[TeamMember]

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:

1. Index – A list of all enclosures/documents attached.
2. Memo of Parties – Details of the complainant(s) and respondent(s).
3. Affidavit – A sworn statement verifying the contents of the complaint.
4. List of Events / Chronology – A timeline of key events related to the issue.
5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

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How We Can Help:​

We can assist you by:

• Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
• Uploading and filing the complaint on the Consumer Forum website on your behalf
• Guiding you through the hearing process and next steps

If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks