Hello
@Arupmahanta
I'm sorry to hear about the prolonged delay in the delivery of your Ola S1 Air scooter and the lack of responsive customer support. Such experiences can be both frustrating and disheartening. As your legal advisor, I will guide you through the process of seeking redressal through the consumer forum.
Summary of Your Complaint
- Product: Ola S1 Air Electric Scooter
- Booking Date: March 12, 2024
- Amount Paid: ₹31,628
- Issue: Over 60 days since booking, the order status remains "Pending." Despite multiple follow-ups, there has been no concrete response or resolution from Ola Electric.
- Customer Support Interaction: Raised a complaint on March 23, 2024 (Ticket ID: 07655445). Responses received have been automated and lacked substantive information.
- Relief Sought:
- Immediate clarification and confirmed delivery date
- Compensation for the delay and mental harassment
- A formal apology and assurance of issue escalation
- Preventive action to avoid recurrence with other consumers.
Legal Perspective
Under the Consumer Protection Act, 2019, consumers are entitled to timely delivery of goods and services as promised. Failure to deliver within the stipulated time frame, coupled with inadequate customer support, constitutes a "deficiency in service."
Your experience is not isolated. The Central Consumer Protection Authority (CCPA) has initiated a class action against Ola Electric after receiving over 10,000 complaints related to quality and after-sales service. Issues highlighted include charging during warranty, delayed services, refusal of warranty services, and battery defects .
CC/64/2024 - 19 December 2024
Tamil Nadu - Pudukkottai -
OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A
Directing the OLA Electric Mobility Private Limited, Bangalore to pay back the amount of Rs. 1,41,734/- (One Lakh Forty-One Thousand Seven Hundred Thirty-Four Only) and take back the OLA S1 Pro electric bike with registration number TN 55 BL 9514 from the complainant.
Additionally, OLA Electric Mobility Private Limited, Bangalore and the second opposite party/ OLA Electric Bike Showroom, Tiruchirappalli either jointly or severely needs to pay Rs. 1,00,000/- (One Lakh Only) as compensation for the deficiency of services of the first and the second
opposite party as well as unfair trade practices of the second opposite party towards the complainant, as well as for the mental agony caused due to the act of both opposite parties. Additionally, the first and the second opposite parties either jointly or severely need to pay Rs. 10,000/- (Ten Thousand Only) as litigation expenses to the complainant.
Consumer Court Case against OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case against - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER,
www.consumercourt.in
CC/16/2024 - 31 July 2024
Orissa - Sambalpuri -
OLA ELECTRIC Scooty Company V/S Kishan Agrawal
The OLA ELECTRIC Scooty Company is directed to refund Rs. 1,61, 956/- with 9% interest from the date of payment till realization towards cost of the electric vehicle to the Complainant which was paid by the Complainant to the OLA ELECTRIC at the time of booking the vehicle or deliver the said OLA Scooty OLA S1 PRO 2nd Gen within one month from the date of the order. Further the OLA ELECTRIC are directed to pay Rs. 1, 00,000/- towards deficiency in service and mental agony suffered by the Complainants as compensation. Further the OLA ELECTRIC are directed to pay Rs. 15,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization.
Consumer Court Case against 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case against - 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD)
www.consumercourt.in
05 September 2024 - CC/48/2024.
Andhra Pradesh - Anantapur -
The Ola Electric Scooters(Show Room), Rep. by its Authorized Signatory V/S K.Swathi
Case filled by the Smt. K. Swathi W/o Harshavardhan Reddy frm Ananthapuramu District against The Ola Electric Scooters (Show Room), The Old Electric Technologies Private Limited and The Ola Electric Mobility Limited.
Smt. K. Swathi booked Liquid Silver color, but delivery person informed that if there is any damage to the scooter, it will be taken back without delivery, but this is a different issue, hence complainant has no choice except to receive the bike. The complainant mentioned in the delivery receipt about the color problem, she clearly stated that she booked Liquid silver color but delivered Guerra colour, the delivery agent promised her he will report the same to the concerned head.
On 02.05.2022 the Ola challenger took the bike back from the complainant and given e-way bill. On repeated phone calls to Ola challenger, Ola App lead and to Ola customer care, the complainant received a call from Ola App leader Mr. Jagir Basha and complainant had a conference call with their superior, who assured complainant that the Ola bike order would be cancelled and the amount had paid would be refunded within 9-10 working days. The complainant repeatedly contacted the officials of the Ola Electric Scooters to request a refund. Since the bike had already been taken by the Ola Electric Scooters their employees acted negligently, causing the complainant mental agony and harassment.
In the result, the complaint is partly allowed by directing the Ola Electric Scooters to refund the price of the Ola bike i.e,Rs.1,39,163/- (Rupees One Lakh Thirty Nine Thousand One Hundred and Sixty Three Only) along with @9% P.A., from the date of purchase. The Ola Electric Scooters was also liable to pay compensation of Rs.1,00,000/- (Rupees One Lakh Only) towards mental agony and deficiency in service, costs within 45 days from the date of the judgment.
View attachment 1936
File Consumer Complaint Against OLA
- Send a Legal Notice:
- Draft a formal legal notice addressed to Ola Electric Technologies Private Limited, detailing your grievances and demanding:
- Immediate delivery of the Ola S1 Air scooter
- Compensation for mental harassment and inconvenience caused
- A formal apology and assurance of improved customer service
- Provide a reasonable timeframe (typically 15 days) for them to respond.
- Document All Communications:
- Maintain a comprehensive record of all interactions with Ola Electric, including emails, chat transcripts, and call logs.
- Save screenshots of the order status and any automated responses received.
Filing a Complaint in the Consumer Forum
If there's no satisfactory response within the stipulated time:
- File a Complaint in the Consumer Forum:
- Procedure:
- Prepare a detailed complaint outlining all facts, supported by relevant documents (booking confirmation, payment receipts, communication records, etc.).
- Submit the complaint along with the requisite court fee (ZERO in your case).
- Relief Sought:
- Immediate delivery of the scooter or a full refund with interest
- Compensation for mental agony and litigation costs - ₹ 200000/-.
- Litigation charges - ₹ 15000/
Important Considerations
- Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
- Legal Assistance: Consider engaging a legal professional to assist with drafting the legal notice and representing you in the consumer forum.
- Public Awareness: Sharing your experience on social media platforms can sometimes expedite the resolution process, as companies are sensitive to public perception.
By following this structured approach, you can effectively seek redressal for the grievances faced due to the delayed delivery and inadequate customer support from Ola Electric.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
