Delay in receiving check-in baggage having perishable goods

M

muraberao

New member
Hotel Name
Indigo air
Company Name
Indigo air
Website Name
WWW.goindigo.in
Customer Care Number
+91 11-43513200
Loss Amount
50000
Ratings
4.00 star(s)
Opposite Party Address
Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana – 122002
I had travelled with Indigo air from Mangaluru to Doha with one ticket with Indigo air, the check-in baggage slip was delivery of check-in baggage at Doha but the flight had transit in Bengaluru airport. At Doha we did not receive the check-in baggage. How to ask compensation. We are still waiting to know the status from air line with regard to check in baggage status.
 
  • Write to custrelations@goindigo.in with PIR copy, baggage tag, ticket details, receipts of perishable goods, and estimated loss amount.
  • Call +91-124-6173838 / +91-124-4973838 (IndiGo customer care for international flights).
  • If Indigo delays or denies, escalate to DGCA AirSewa portal (airsewa.gov.in) and Civil Aviation Authority Qatar(since arrival was Doha).
 
Hello @muraberao

The first step, we recommend that you first send an email to the customer care of Indigo customercare@asego.in, claims@asego.in, clearly outlining your concerns and requesting the Bag you submit at the check-in counter.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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