- Hotel Name
- https://www.makemytrip.com/
- Company Name
- Makemytrip
- Website Name
- https://www.makemytrip.com/
- Customer Care Number
- 01244628747
- Loss Amount
- 9900
- Ratings
I am writing to formally escalate a serious issue regarding a flight booking made through makemytrip platform on 4th March 2026, for 4 passengers from Air India flight Sharjah to Varanasi and full refund has not been received yet. The flight was canceled by Airlines. Therefore, raised Special request on 7th March 2026 from Makemytrip App to get the Refund. But, i have not received any refund amount.
I have contacted makemytrip customer care to know the status, but they rightly said that they have not received any refund from Air India. Then i raised with AirIndia (case number # 37679422), Air India is asking the Refund Application Number issued by Makemytrip. I am trying trying contact makemytrip customer care numbers 0124 462 8747 and (0124) 5045105, waited for almost 15 minutes multiple times, but it never connected.
Details of the Transaction done on Makemytrip:
Booking Date: 4th March 2026
Mode of Payment: Credit Card
Amount Paid: AED 3300 (approx ₹ 82500)
Refund Amount Calculated by Makemytrip: AED 2904 (approx ₹ 72600)
Booking ID: AN71AJXGV9500171813
This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.
As per the Consumer Protection Act, 2019, this constitutes to deficiency in service and unfair trade practices. I now demand the following:
Immediate refund of the original booking amount of AED 3300.
If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.
I hope MakeMyTrip values its customers and takes responsibility for its system failures.
Best Regards
Ekhlaque Ahmad
I have contacted makemytrip customer care to know the status, but they rightly said that they have not received any refund from Air India. Then i raised with AirIndia (case number # 37679422), Air India is asking the Refund Application Number issued by Makemytrip. I am trying trying contact makemytrip customer care numbers 0124 462 8747 and (0124) 5045105, waited for almost 15 minutes multiple times, but it never connected.
Details of the Transaction done on Makemytrip:
Booking Date: 4th March 2026
Mode of Payment: Credit Card
Amount Paid: AED 3300 (approx ₹ 82500)
Refund Amount Calculated by Makemytrip: AED 2904 (approx ₹ 72600)
Booking ID: AN71AJXGV9500171813
This experience has not only caused financial loss but also severe mental harassment and disruption to our planned trip.
As per the Consumer Protection Act, 2019, this constitutes to deficiency in service and unfair trade practices. I now demand the following:
Immediate refund of the original booking amount of AED 3300.
If I do not receive a resolution within 7 working days, I will be filing a complaint with the Consumer Court, Ministry of Consumer Affairs, and escalate this matter publicly via social media and legal channels, including naming the CEO and company representatives involved.
I hope MakeMyTrip values its customers and takes responsibility for its system failures.
Best Regards
Ekhlaque Ahmad