Delayed Exchange Pickup and Unprocessed 0% EMI Request for Neo QLED 55-inch Smart TV

S

Sushil Akkalkote

New member
Seller Name
Samsung India Electronics Pvt. Ltd.
Company Name
Samsung India Electronics Pvt. Ltd.
Product Name
QLED TV QA55QN70FAU 55 INDIA QWW50 Q55FF
Website Name
samsung.com india
Customer Care Number
180057267864
Loss Amount
64977
Ratings
1.00 star(s)
Opposite Party Address
C/O Samsung Data Systems India Pvt Ltd ,25 & 28, Khata Khatauni No. 77
Village Gujarpur,Pargana-Dankaur,Udyog Vihar,Ecotech-II,G B Nagar, Greater Noida GREATER NOIDA UTTAR PRADESH 201306
Dear Sir/Madam,
I am Sushil Akkalkote, and I placed an order for a Neo QLED 55-inch 4kSmart TV on SAMSUNG official website i.e samsung.com india on October 12, 2025. At the time of booking, I opted for a 0% interest EMI plan for 12 months using my SBI Credit Card and selected the exchange product option. The scheduled pickup date for the old exchange product was October 21, 2025. However, it is now November 7, 2025, and the old product remains with me, with no update or communication from your end.

Despite multiple attempts to reach out through WhatsApp & mail, I have been met with generic responses from your executives, offering apologies and assurances without resolving the issue. I am extremely dissatisfied with the service.

Furthermore, despite opting for the 0% interest EMI plan, my bank has sent me a bill for the full amount of Rs. 64,977 & the billing cycle date is 12th of every month. When I contacted my bank, they informed me that they have not received any request from samsung end to convert the transaction into an EMI plan.

I request that you look into this matter urgently.

whenever I tried to contact them I've been receiving similar responses from last 10-15 days such as We sincerely regret the trouble caused to you, your case has been highlighted on priority basis, we will try our best to not disappoint you anymore for this. Mr. Akkalkote, please have faith on me and I assure you that you will get the revert from team's end. Also, I will share this feedback to the team personally that how disappoint you are with the services. etc etc
 
Hello @Sushil Akkalkote

We have carefully reviewed all the details you have submitted regarding your complaint against Samsung. As you have already emailed Samsung but received only generic replies.

If you have not received the TV, First ask them to cancel the order and refund the amount.

If they are not responding to your emails and not cancelling the order, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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