Delivery related issue

A

Avneet Atwal

New member
Model
Ola S1X
Dealer Name
Ola electric matour
Company Name
Ola electric
Customer Care Number
79761 30879
Loss Amount
12000
Ratings
1.00 star(s)
Opposite Party Address
Ola electric banglore
I have booked Ola S1x 3kwh on 27th February 2025 order id OET-075162514270225-WSE846 and today is 26th April 2025 still the status of delivery not cleared by the company and employees. I want to know the status of my vechile and almost in two months due to Ola electric I have suffered mentally and physically alot. I have daily go to the agency for order status and no clear reply State from the employees and the company. The vechile they delivered without any registration without number plates. Is Ola electric have authority to book vechile without delivery estimation and delivered vechiles without number plates and utensils registration in Himachal.
 
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Hello @Avneet Atwal

I'm sorry to hear about the delivery issues you've encountered. Such problems can be frustrating, but there are established steps you can take to seek resolution under Indian consumer protection laws.


🧾 Understanding Your Rights​


Under the Consumer Protection Act, 2019, consumers are entitled to timely delivery of goods and services. Failure to deliver within the promised timeframe or non-delivery constitutes a deficiency in service, and you have the right to seek redressal.


✅ Recommended Actions​

  1. Contact the Seller Provider:
    • Reach out to the seller through their customer service channels via E-Mail.
    • Provide order details and request a clear explanation for the delay or non-delivery.
  2. Document All Communications:
    • Keep records of all interactions, including emails, chat transcripts, and call logs.
    • This documentation will be essential if you need to escalate the matter.
  3. Send a Formal Complaint:
    • If initial contacts don't resolve the issue, draft a formal complaint letter detailing the problem and your expectations for resolution.
    • Send a Legal Notice: Send a Legal Notice to the CMD of OLA Electrical, detailing the issue, and your demand for a delivery or refund. Send this letter via registered post, ensuring you have proof of delivery.
  4. Approach the Consumer Disputes Redressal Commission:


📑 Documents to Prepare​

  • Order confirmation and invoice.
  • Proof of payment.
  • Correspondence with the seller or service provider.
  • Any other relevant documents supporting your claim.
  • Affidavit
  • Memo of Parties
  • Index
  • Events
  • Proforma


📝 Drafting a Legal Notice​

Before approaching the consumer forum, it's advisable to send a legal notice to the seller before filing case in the Consumer Forum. This notice should outline the issue, previous attempts at resolution, and your demand for delivery within a specified timeframe (usually 15 days). If you need assistance drafting this notice, feel free to ask.


Note:
We can assist in:
  • Drafting professional legal notices to banks.
  • Filing consumer complaints against banks for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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