Other Vehicle EEVE AHAVA - e vehicle

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Adyasha Mohanty

New member
Model
EEVE AHAVA
Dealer Name
RAJ EEVE, Byasanagar, JAJPUR ROAD Phone: 9437408289
Company Name
EEVE
Loss Amount
17500
Ratings
1.00 star(s)
Opposite Party Address
Dhuleswar Mohanty,Aulkana,Aul,Kendrapara-754219
I purchased an electric vehicle from the EEVE showroom in Aul, Kendrapara, in February 2022. After two years, the batteries became damaged. Since the EEVE showroom had shut down, I had to replace the batteries at the authorized dealer in Chandabali. The replacement was carried out by Shri Ruturaj (Raj EEVE) of Jajpur Road in July 2024, at a cost of ₹17,500. This replacement came with a one-year warranty.

However, in October 2024, the batteries again became faulty. When I approached Shri Ruturaj for a replacement under warranty, he refused, claiming the issue was caused by a faulty charger. To verify this, I had the charger tested at two separate authorized service centers in Bhubaneswar and Cuttack. Both confirmed that the charger was working perfectly.

Despite this clear evidence, Shri Ruturaj continues to deny the warranty claim and is now demanding an additional ₹20,000 for a new set of batteries. Under these circumstances, I am requesting a full refund of the amount I have already paid, as the dealer is not honoring the warranty or offering any satisfactory resolution.

Model: EEVE AHAVA
Dealer Name: RAJ EEVE, Byasanagar, JAJPUR ROAD
Phone: 9437408289
 
Hello @Adyasha Mohanty

I'm sorry to hear about the issues you've encountered with your EEVE AHAVA electric scooter and the challenges faced in getting the warranty honored. Your experience highlights significant concerns regarding after-sales service and warranty compliance in the electric vehicle sector.

📝 Summary of Your Complaint​

  • Product: EEVE AHAVA Electric Scooter
  • Initial Purchase: February 2022 from EEVE showroom in Aul, Kendrapara
  • Battery Replacement: July 2024 at RAJ EEVE, Byasanagar, Jajpur Road, costing ₹17,500 with a one-year warranty
  • Issue: In October 2024, the batteries became faulty again. The dealer, Shri Ruturaj, refused warranty service, attributing the fault to a defective charger. However, two authorized service centers in Bhubaneswar and Cuttack confirmed the charger was functioning correctly. The dealer is now demanding an additional ₹20,000 for new batteries.


⚖️ Understanding Your Rights​

Under the Consumer Protection Act, 2019, consumers are entitled to remedies against defective goods and deficient services. The refusal to honor a valid warranty, especially after independent verification, constitutes a deficiency in service.



✅ Recommended Actions​

  1. Document All Evidence:
    • Gather all relevant documents, including purchase receipts, warranty cards, service records, and the reports from the authorized service centers confirming the charger's functionality.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, EEVE AHAVA's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:

📌 Additional Tips​

  • Avoid Unauthorized Repairs: Ensure that all repairs and services are conducted through authorized service centers to maintain warranty validity.
  • Maintain Records: Keep a detailed record of all communications and transactions related to the issue for future reference.

⚖️ Legal Precedents Supporting Your Case​


21 July 2023
Tamil Nadu - Dharmapuri - Ampere by Greaves Electric Scooters, V/S Mr. K.A. Kalaivanan

The complaint is partly allowed. Consumer Forum direct the Ampere by Greaves Electric Scooters and others jointly and severally to replace the vehicle with a new vehicle of the same model Ampere Greaves Electric Scooter MAGNUS EX or to pay a sum of Rs.78,900/- as the cost of the vehicle, to pay Rs.25,000/- towards compensation for mental agony, and deficiency in service and to pay Rs.10,000/- towards cost of this complaint to the complainant within two months from the date of this order, failing which the award amount except cost shall carry interest at the rate of 6% p.a. from the date of this order till realization.

The Manager, T. Chendur Motor, Sub Dealer, Ampere by Greaves Electric Scooters, V/S Mr. K.A. Kalaivanan, S/o. K.M. Arjunan - Consumer Court Case - 2023-07-21

Consumer Court Case against The Manager, T. Chendur Motor, Sub Dealer, Ampere by Greaves Electric Scooters, V/S Mr. K.A. Kalaivanan, S/o. K.M. Arjunan - Consumer Court Case against - The Manager, T. Chendur Motor, Sub Dealer, Ampere by Greaves Electric Scooters,
www.consumercourt.in www.consumercourt.in

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Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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