Suraj Rathe
New member
- Dealer Name
- Eureka Forbes India
- Company Name
- Eureka Forbes India
- Product Name
- Water Filter AG- I-Nova
- Loss Amount
- 4700
- Ratings
Dear Eureka Forbes Grievance Team,
This email is a FINAL ESCALATION regarding the unacceptable failure of Eureka Forbes to provide the services promised under my AMC Gold Plan, despite my AMC having been renewed and paid for in advance.
I am extremely disappointed with the manner in which my complaint has been handled.
I received multiple calls from Eureka Forbes representatives repeatedly convincing me to purchase the AMC Gold Plan. During these calls, I was specifically assured that after purchasing the Gold Plan, the required filter and UV filter would be replaced promptly and that I would receive priority service.
My previous AMC was due to expire on 26 August 2026. However, approximately 15 days before the expiry date, I had already renewed the AMC and paid for the Gold Plan, extending the AMC validity up to 27 August 2028. I specifically renewed the Gold AMC because I was assured by Eureka Forbes representatives that the required filters would be replaced promptly under the Gold Plan.
After completing the renewal, I contacted the Eureka Forbes service team and requested replacement of the filter and carbon candle. Despite the AMC being renewed and payment having been made, no technician attended my residence and no replacement was carried out.
I have repeatedly followed up with Eureka Forbes, but instead of resolving the issue, I have been asked on multiple occasions to reschedule the service. Even after agreeing to reschedule, Eureka Forbes has failed to ensure a technician visit or provide any satisfactory resolution.
owever, after receiving the payment/renewal from my side, Eureka Forbes has failed to deliver the service that was promised.
Despite renewing the AMC, I have repeatedly contacted Eureka Forbes requesting replacement of the required filters, UV filter and carbon candle, but the service has still not been completed.
What is even more unacceptable is that on several occasions, Eureka Forbes technicians have called me and asked me to reschedule the service appointment. I have cooperated and rescheduled as requested. However, after that, there is no proper follow-up, no technician visit and no resolution.
This clearly demonstrates a serious failure in your service process.
I would also like to make it clear that I did not purchase the Gold AMC without reason. I purchased it specifically because your representatives repeatedly represented that the Gold Plan would provide faster/priority service and immediate filter replacement. If Eureka Forbes was not going to provide these services, then the assurances made by your sales representatives were completely misleading.
I expect a written confirmation of the action taken against Complaint ID: CM-030626-77971319.
@ CEO/MD- Mr.Pratik Sir please look into this matter as this very serious issue regurading thrid class service from Eureka Forbes India.
@ Consumer Team- We humble requesting you please see thus kind of service we are getting from Eurka Forbes. Due to there bad service my family members may be suffer from drinking water is not properly purified.
Regards,
Suraj Rathe
+91 9820549757
This email is a FINAL ESCALATION regarding the unacceptable failure of Eureka Forbes to provide the services promised under my AMC Gold Plan, despite my AMC having been renewed and paid for in advance.
I am extremely disappointed with the manner in which my complaint has been handled.
I received multiple calls from Eureka Forbes representatives repeatedly convincing me to purchase the AMC Gold Plan. During these calls, I was specifically assured that after purchasing the Gold Plan, the required filter and UV filter would be replaced promptly and that I would receive priority service.
My previous AMC was due to expire on 26 August 2026. However, approximately 15 days before the expiry date, I had already renewed the AMC and paid for the Gold Plan, extending the AMC validity up to 27 August 2028. I specifically renewed the Gold AMC because I was assured by Eureka Forbes representatives that the required filters would be replaced promptly under the Gold Plan.
After completing the renewal, I contacted the Eureka Forbes service team and requested replacement of the filter and carbon candle. Despite the AMC being renewed and payment having been made, no technician attended my residence and no replacement was carried out.
I have repeatedly followed up with Eureka Forbes, but instead of resolving the issue, I have been asked on multiple occasions to reschedule the service. Even after agreeing to reschedule, Eureka Forbes has failed to ensure a technician visit or provide any satisfactory resolution.
owever, after receiving the payment/renewal from my side, Eureka Forbes has failed to deliver the service that was promised.
AMC & Complaint Details
- Customer Name: Suraj Rathe
- Contact No.: +91 9820549757
- Complaint ID: CM-030626-77971319
- Product: Eureka Forbes AG-i-Nova Water Filter
- Previous AMC Expiry: 26 August 2026
- AMC Renewed Up To: 27 August 2028
- Plan: AMC Gold
Despite renewing the AMC, I have repeatedly contacted Eureka Forbes requesting replacement of the required filters, UV filter and carbon candle, but the service has still not been completed.
What is even more unacceptable is that on several occasions, Eureka Forbes technicians have called me and asked me to reschedule the service appointment. I have cooperated and rescheduled as requested. However, after that, there is no proper follow-up, no technician visit and no resolution.
This clearly demonstrates a serious failure in your service process.
I would also like to make it clear that I did not purchase the Gold AMC without reason. I purchased it specifically because your representatives repeatedly represented that the Gold Plan would provide faster/priority service and immediate filter replacement. If Eureka Forbes was not going to provide these services, then the assurances made by your sales representatives were completely misleading.
I DEMAND THE FOLLOWING:
- Immediate technician visit to my residence without any further rescheduling.
- Replacement of the required filters, UV filter and carbon candle, as covered under my AMC/Gold Plan.
- Written confirmation of the technician appointment date and time.
- A clear explanation as to why my complaint has been repeatedly delayed despite the AMC renewal.
- An investigation into the commitments made by the sales representatives at the time of selling the Gold AMC.
- Confirmation that my complaint has been escalated to the senior grievance/service management team.
- If Eureka Forbes is unable or unwilling to provide the services promised under the Gold AMC, I require an appropriate refund/compensation for the AMC service that has not been delivered, along with a written explanation.
I expect a written confirmation of the action taken against Complaint ID: CM-030626-77971319.
@ CEO/MD- Mr.Pratik Sir please look into this matter as this very serious issue regurading thrid class service from Eureka Forbes India.
@ Consumer Team- We humble requesting you please see thus kind of service we are getting from Eurka Forbes. Due to there bad service my family members may be suffer from drinking water is not properly purified.
Regards,
Suraj Rathe
+91 9820549757