Saikanth
New member
- Dealer Name
- Eureka Forbes - Navalur Chennai
- Company Name
- Eureka Forbes
- Product Name
- DR AQUAGUARD MAGNA HD RO+UV NXT(UVA)
- Customer Care Number
- +91 70398 83333
- Loss Amount
- 10000
- Ratings
- Opposite Party Address
- EUREKA FORBES
Enclosed mail sent to grievance officer with all details. Yet to receive any response. Need your assistance in getting this resolved.
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Dear Sirs,
I am writing to formally escalate a deeply concerning series of service failures with my Eureka Forbes Annual Maintenance Contract (AMC). As a loyal customer of 25 years and a senior citizen, I have never experienced such a level of neglect and unresponsiveness.
Summary of Issues:
This ongoing negligence is unacceptable. As a senior citizen, I have invested significant time and effort following up on a service that should have been straightforward. Despite having a valid AMC, I am being asked to pay again for immediate service, something that should have been proactively managed.
I am now requesting your immediate intervention at the senior management level. Please ensure that this matter is resolved without further delay and that appropriate steps are taken to prevent such incidents in the future. If no resolution is forthcoming, I will have no choice but to seek recourse through consumer forums and social media to highlight this pattern of disregard.
For your reference, the complaint numbers are:
Initial Com (Nov 12): CM-11125-62097230
Follow-Up Complaint (Nov 17): CM-171125-6324471. Attaching screen shot for reference:
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Dear Sirs,
I am writing to formally escalate a deeply concerning series of service failures with my Eureka Forbes Annual Maintenance Contract (AMC). As a loyal customer of 25 years and a senior citizen, I have never experienced such a level of neglect and unresponsiveness.
Summary of Issues:
- Initial Request and Failure to Deliver:
On or around November 8-9, I requested a service visit as part of my AMC renewal, specifically for filter replacement. Despite confirming in advance that the technician would bring the correct filters, the technician arrived late (on November 12 instead of November 11) and without the required parts. - Inadequate Follow-Up and Repeated False Promises:
After raising the issue on November 12 (Reference: CM-11125-62097230), I was repeatedly assured that action would be taken against the agency and that a resolution was imminent. Yet, no follow-up occurred. The agency head said because we purchased AMC on-line I need to wait. However if I paid them money for the filter they will deliver it next day. If this is true why does Eureka Forbes give such option and subject their customers to such unprofessional service. I strongly recommend blacklisting this agency for running parallel business. - Escalation Ignored and Ongoing Neglect:
On November 17, I had to open another ticket (RefCM-171125-6324471). Since then, I have had multiple interactions with the customer service center, each ending in empty promises that someone would address the situation “within hours.” To date, no action has been taken.
This ongoing negligence is unacceptable. As a senior citizen, I have invested significant time and effort following up on a service that should have been straightforward. Despite having a valid AMC, I am being asked to pay again for immediate service, something that should have been proactively managed.
I am now requesting your immediate intervention at the senior management level. Please ensure that this matter is resolved without further delay and that appropriate steps are taken to prevent such incidents in the future. If no resolution is forthcoming, I will have no choice but to seek recourse through consumer forums and social media to highlight this pattern of disregard.
For your reference, the complaint numbers are:
Initial Com (Nov 12): CM-11125-62097230
Follow-Up Complaint (Nov 17): CM-171125-6324471. Attaching screen shot for reference: