Vacuum Cleaner Eureka Forbes robotic vacuum cleaner Replacement/Refund Issue

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Bhuvaneswari1980

New member
Dealer Name
Dinesh
Company Name
Eureka Forbes
Product Name
Eureka Forbes robotic vacuum cleaner worth ₹24,999
Customer Care Number
1860-266-1177
Loss Amount
24999
Ratings
1.00 star(s)
Opposite Party Address
NO.22 SRIRAM LAYOUT SAIBABA COLONY, ADJACENT TO NSR ROAD, COIMBATORE, TAMILNADU INDIA-641011
I purchased an Eureka Forbes robotic vacuum cleaner worth ₹24,999 on 30-11-2025.
Within 15 days of purchase, the product developed abnormal and excessive noise,
making it unusable for regular household use.

I registered a service complaint, and a service technician visited my residence
on 20-12-2025. After inspection, the technician clearly confirmed that the issue
could not be repaired and that the unit requires replacement. Based on this,
the complaint was taken for replacement.

However, despite repeated follow-ups with customer care and service centres,
no replacement or refund has been provided till date. The company has been
delaying the resolution by giving false assurances.

This unreasonable delay has caused financial loss and severe mental harassment
to me and my family, especially since the product is under warranty and is an
electronic good.

I request immediate replacement of the product or a full refund of ₹24,999,
along with compensation for mental harassment and inconvenience caused due to
deficiency in service.

All supporting documents including invoice, complaint reference, and service
visit details are attached.
 
Hello @Bhuvaneswari1980

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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