Water Purifier Eureka Forbes Water Purifier not working and no Action to resolve, under AMC

R

ramdas

New member
Dealer Name
Eureka Forbes
Company Name
Eureka Forbes
Product Name
Water Purifier
Customer Care Number
18602661177
Loss Amount
6239
Ratings
1.00 star(s)
Opposite Party Address
Eureka Forbes, B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013
Hi,
The actions starts form 21/10/2025, I bought AMC via Eureka Forbes online. Till 20-11-2025 unit is not working.
Unit Details: Water Purifier, Dr. Aqua Magna HD RO+UV NXT (EA), Asset Name:35697241.
Whole details of the actions are captured in the attached excel sheet.
I followed up to customer care -where they will keep us waiting for 20-40 minutes, even sometimes 1 hour as well saying they are escalating, pls HOLD call etc.
I followed up with customer care mail, Grievance cell mail, Compliance mail as well.
Finally raising to consumer Forum.

I faced earlier also issue with Eureka Forbes due to the data breach in Eureka Forbes, duplicate filter was fitted 4 years back. Our AMC requirement and our contact details are leaked from Eureka Forbes and people contacted us directly took money and fitted duplicate filters. I was not aware of the consumer forum that time.
 

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Hello @ramdas

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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