extra charge taken for bisleri in rampunjab restaurants for lunch time

[Vinayak970]

Hotel Name

rampunjab restaurant byculla

Website Name

rampunjab restaurant

Customer Care Number

02223727983

Loss Amount

10

Ratings

3.00 star(s)

Opposite Party Address

Rampunjab restaurant byculla East

Respcted Sir,
Today dt. 09/05/2025 at 01.44 pm i ordered chicken trople rice and one Bisleri drink water . After finished lunch they given me bill and charges is total 367 rs and metioned that Bisleri Charge taken by 30 Rs which was extra charge taken me . Actually Bisleri Mrp Price is 20 rs . So my complaint against of rampunjab restaurants for extra charge taken by me. So give proper action again this restaurant.
From,
Vinayak Vanjari ,
mob no 966######22

 

[TeamMember]

Hello @Vinayak970

In India, restaurants can charge more than the Maximum Retail Price (MRP) for bottled items like water, soft drinks, or packaged snacks — but only under certain conditions.

Here's a breakdown of the legal position:​

When it’s Allowed:​

• If the item is served as part of a service (e.g., in a restaurant, hotel, or cinema hall), the establishment can charge more than the MRP.
• This is because it’s considered a service, not a retail sale — you're paying for ambience, seating, service, etc.

When it’s Not Allowed:​

• If you're buying the item from a retail shop, takeaway counter, or standalone kiosk without any service attached, they must charge only MRP or less.
• Overcharging MRP in these scenarios can be penalized under the Legal Metrology Act, 2009.

Supreme Court Ruling:​

• In 2017, the Supreme Court of India ruled that charging above MRP is not illegal when it's part of a composite service, such as dining in a restaurant.

Summary:​

• Dine-in at a restaurant: Charging above MRP is allowed.
• Buying from a shop/kiosk/takeaway: Charging above MRP is not allowed.

Thanks