Final Escalation – Urgent Action Required for Pending Refund & Financial Loss (Kodak TV Return)

Rakesh jain

Rakesh jain

New member
Seller Name
Rakesh jain
Company Name
amazone
Product Name
kodak tv
Website Name
amazon
Loss Amount
16000
Ratings
1.00 star(s)
Opposite Party Address
amazone
To:

  • Reserve Bank of India – Banking Ombudsman
  • Consumer Forum Authority
  • Amazon India Senior Grievance / Nodal Officer
Dear Sir/Madam,

I am writing this email as a final escalation regarding the inordinate delay in processing my refund for the returned Kodak TV, despite multiple grievances, assurances, and follow-ups with Amazon’s customer support and escalation teams. The continued negligence has caused me significant financial loss, mental stress, and damage to my credit profile.

Issue Summary​

  • Product: Kodak TV
  • Return Pickup Date: 2nd November 2024 (due to manufacturing defect)
  • Promised Refund Timeline: Within 5 days
  • Actual Status: Refund still not credited even after more than one month
Despite raising repeated grievances, the issue remains unresolved. Timelines keep getting extended without any genuine action or accountability.

Financial and Personal Impact​

  1. This delay has caused significant financial impact. Based on the confirmation I received from Amazon, I purchased a new TV using my credit card (TCL). Since the refund has not been credited on time, my credit card bill has been generated, resulting in daily interest 12.5% and negatively affecting my CIBIL score. This situation is directly impacting my financial profile and peace of mind.Due to the delay in refund, my credit card bill was generated, and I am being charged daily interest at 12.5%.
  2. These interest charges and increased credit utilisation have already started affecting my CIBIL score.
  3. The drop in my credit score is impacting my career opportunities, as many organizations evaluate credit history during background checks.
  4. The misinformation, repeated delays, and lack of responsibility from Amazon’s side have caused severe mental distress, financial burden, and reputational damage.

Amazon’s Service Failure​

  • Repeated false commitments from customer support
  • No clear UTR or refund confirmation
  • No action from senior grievance teams
  • Escalations being ignored despite the urgency of the issue
It is extremely disappointing that a simple refund has been mishandled so severely.

My Formal Requests​

Given the financial, personal, and professional impact caused by Amazon’s negligence, I demand the following actions:

  1. Immediate processing of my refund for the Kodak TV, along with complete UTR details.
  2. Compensation for:
    • Refund delay
    • Misinformation given by multiple support agents
    • Financial losses (credit card interest charges)
    • Damage to my CIBIL score and financial profile
  3. A written explanation for the repeated mishandling of my complaints and lack of timely action.

Final Notice​

Please treat this email as my final escalation. If the matter is not resolved within 48 hours, I will be left with no choice but to proceed with:

  • Filing a formal case with the Consumer Forum under deficiency of service, mental harassment, and financial loss
  • Lodging a complaint with the Banking Ombudsman (RBI)
  • Initiating legal proceedings for compensation
I expect an urgent response and resolution to avoid further regulatory and legal intervention.

Dear Amazon Grievance

I am writing this email to escalate a long-pending issue regarding the refund for my Kodak TV order, which has remained unresolved for more than a month despite multiple follow-ups and assurances.

Order Details:

  • Product: Kodak TV
  • Purchase Date: December 2024
  • Return Picked Up: 2nd November 2025 (Manufacturing Defect)
  • Promised Refund Timeline: Within 5 days from pickup
It has now been over one month, yet the refund has still not been credited to my account.

I have contacted customer support multiple times, and unfortunately, the responses have been inconsistent and unprofessional:

  1. I was initially told that my refund was processed on 2nd November, but when I requested UTR details, the agent admitted this was a mistake and “confirmed by oversight.”
  2. After escalation, the team again asked for 10 days, which has also passed without resolution.
  3. Till now, no one has been able to provide a clear refund status or ETA.
This delay has caused significant financial impact. Based on the confirmation I received from Amazon, I purchased a new TV using my credit card (TCL). Since the refund has not been credited on time, my credit card bill has been generated, resulting in daily interest 12.5% and negatively affecting my CIBIL score. This situation is directly impacting my financial profile and peace of mind.

I am extremely disappointed with the lack of clarity, accountability, and prolonged delay from Amazon’s side.
This has wasted my valuable time and caused financial loss, stress, and inconvenience.

I am requesting the following:

  1. Immediate processing of my pending refund.
  2. Official confirmation with UTR / transaction details.
  3. Compensation for the delay, misinformation, and the financial impact caused due to Amazon’s negligence.
 
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