Erra Aditya Raju
New member
- Dealer Name
- Consulting Rooms Private Limited
- Company Name
- Flipkart Internet Private Limited
- Customer Care Number
- 044-45614700
- Loss Amount
- 2516
- Ratings
- Opposite Party Address
- Consulting Rooms Private Limited
Office No. 1106–1107, 11th Floor, Kailash Building,
26 Kasturba Gandhi Marg, Connaught Place,
New Delhi, Central Delhi, Delhi – 110001
I am filing this complaint against Flipkart regarding a defective Thomson Rapido 5 L Instant Water Geyser purchased through Flipkart.
Product: Thomson Rapido 5 L Instant Water Geyser | High Grade SS Tank
Order ID: OD337977276129132100
The geyser stopped working after purchase. I contacted Flipkart, Thomson and the additional service/warranty provider Jeevas several times through customer care calls and emails, but I did not receive a proper resolution for a long period.
After repeated complaints and follow-ups, Flipkart customer support finally contacted me and agreed to take the defective product back and process a refund.
A technician subsequently visited my home and uninstalled the geyser. I was informed that a delivery/pickup partner would come and collect the uninstalled product. However, even after the product was uninstalled, no pickup person has arrived and my refund has also not been processed.
Therefore, I am left with a defective/unusable product at my home, with the product already uninstalled, while Flipkart has failed to complete the return and refund process despite previously agreeing to do so.
I have made multiple calls and sent several communications regarding this issue. I am attaching the available invoice, complaint communications and other supporting documents.
I request Flipkart to immediately arrange pickup of the defective geyser and issue the full refund without any further delay. I also request appropriate compensation for the inconvenience, repeated follow-ups, time spent and failure to resolve the complaint within a reasonable period.
I request ConsumerCourt.net to take note of this complaint and assist me in obtaining a proper resolution from Flipkart.
Product: Thomson Rapido 5 L Instant Water Geyser | High Grade SS Tank
Order ID: OD337977276129132100
The geyser stopped working after purchase. I contacted Flipkart, Thomson and the additional service/warranty provider Jeevas several times through customer care calls and emails, but I did not receive a proper resolution for a long period.
After repeated complaints and follow-ups, Flipkart customer support finally contacted me and agreed to take the defective product back and process a refund.
A technician subsequently visited my home and uninstalled the geyser. I was informed that a delivery/pickup partner would come and collect the uninstalled product. However, even after the product was uninstalled, no pickup person has arrived and my refund has also not been processed.
Therefore, I am left with a defective/unusable product at my home, with the product already uninstalled, while Flipkart has failed to complete the return and refund process despite previously agreeing to do so.
I have made multiple calls and sent several communications regarding this issue. I am attaching the available invoice, complaint communications and other supporting documents.
I request Flipkart to immediately arrange pickup of the defective geyser and issue the full refund without any further delay. I also request appropriate compensation for the inconvenience, repeated follow-ups, time spent and failure to resolve the complaint within a reasonable period.
I request ConsumerCourt.net to take note of this complaint and assist me in obtaining a proper resolution from Flipkart.
