trishikasharma1989@gmail.
New member
- Seller Name
- flikart
- Company Name
- thomson
- Product Name
- Product: Thomson 126 cm (50 inch) QLED Ultra HD 4K Smart Jio Tele OS TV
- Website Name
- flipkart app
- Customer Care Number
- 0
- Loss Amount
- 25000
- Ratings
Dear Flipkart Escalation Team,
I am writing to formally escalate my complaint regarding a damaged Thomson TV purchased from Flipkart. No satisfactory solution has been provided to me, yet Flipkart is showing my complaint as “Resolved”. I strongly object to this incorrect closure.
Order Date: 23/08/2026
Product: Thomson 126 cm (50 inch) QLED Ultra HD 4K Smart Jio Tele OS TV
Serial No.: TH50TJQ00222026080 2989
Payment Mode: Credit Card
The TV was delivered with a physically damaged/broken display. I immediately reported the issue to Flipkart.
The Thomson installation team was also involved in the matter. Aakash Rajput from the Thomson installation/purchase team has already shared the issue in his group for further action, which confirms that the damage was reported and the matter was under consideration.
However, I was informed by Flipkart yesterday that my complaint has already been “resolved” and the ticket is showing as resolved in your system.
I have already made the full payment through my credit card, and I am currently left with a damaged television despite having paid for a new product.
I therefore request Flipkart to take the following actions immediately:
Please understand that simply changing the ticket status to “Resolved” does not constitute resolution. My issue remains completely unresolved.
I request an urgent written response confirming that my complaint has been reopened and escalated and that appropriate action is being taken for replacement/refund.
If the matter is not resolved promptly, I will be compelled to escalate it through the appropriate consumer grievance authorities and other available consumer/legal forums.
Please treat this matter as URGENT.
Regards,
Trishika Sharma
9625956779
Order ID: OD438432990300818100
I am writing to formally escalate my complaint regarding a damaged Thomson TV purchased from Flipkart. No satisfactory solution has been provided to me, yet Flipkart is showing my complaint as “Resolved”. I strongly object to this incorrect closure.
Order Details
Order ID: OD438432990300818100Order Date: 23/08/2026
Product: Thomson 126 cm (50 inch) QLED Ultra HD 4K Smart Jio Tele OS TV
Serial No.: TH50TJQ00222026080 2989
Payment Mode: Credit Card
The TV was delivered with a physically damaged/broken display. I immediately reported the issue to Flipkart.
The Thomson installation team was also involved in the matter. Aakash Rajput from the Thomson installation/purchase team has already shared the issue in his group for further action, which confirms that the damage was reported and the matter was under consideration.
However, I was informed by Flipkart yesterday that my complaint has already been “resolved” and the ticket is showing as resolved in your system.
I want to clearly state that MY ISSUE HAS NOT BEEN RESOLVED.
I have:- Not received a replacement TV.
- Not received a refund.
- Not received any repair or satisfactory resolution.
- Not provided any confirmation or consent to close the complaint.
I have already made the full payment through my credit card, and I am currently left with a damaged television despite having paid for a new product.
I therefore request Flipkart to take the following actions immediately:
- Reopen my complaint/ticket immediately.
- Escalate the matter to the Senior Escalation/Grievance Team.
- Arrange a replacement of the damaged TV or provide a full refund, as applicable.
- Provide me with the current ticket/complaint number and complete status.
- Explain in writing why my complaint was marked “Resolved” when no resolution was provided and no confirmation was taken from me.
- Provide a clear written timeline for the final resolution.
- Do not close the complaint again without obtaining my confirmation that the issue has actually been resolved.
Please understand that simply changing the ticket status to “Resolved” does not constitute resolution. My issue remains completely unresolved.
I request an urgent written response confirming that my complaint has been reopened and escalated and that appropriate action is being taken for replacement/refund.
If the matter is not resolved promptly, I will be compelled to escalate it through the appropriate consumer grievance authorities and other available consumer/legal forums.
Please treat this matter as URGENT.
Regards,
Trishika Sharma
9625956779
Order ID: OD438432990300818100
