Food Not delivered but payment done

P

Pankaj

New member
Seller Name
Zomato
Company Name
Zomato - Chow Mow - A Chineese Food
Product Name
Honey Chilli Potato and Veg. Grilled Sandwich
Website Name
www.zomato.com
Customer Care Number
not available
Loss Amount
268
Ratings
1.00 star(s)
Opposite Party Address
Online
HI Sir,
I have ordered some food through Zomato against order id - 6842707763 on 2nd of May and payment for the same was done at time of ordering but my food was still not delivered whereas on Zomato app its showing food delivered. Even after complaining multiple times i didn't received my money back from Zomato. Kindly take necessary action and get my fund refund immediately.
 
Hello @Pankaj

I'm sorry to hear about your experience with Zomato regarding order ID 6842707763, where the food was marked as delivered despite not being received, and your refund requests have gone unanswered. This situation constitutes a deficiency in service under the Consumer Protection Act, 2019.

Process to File Consumer Complaint Against Zomato & Get Refund​

Follow the process of filing complaint to get refund from Zomato.

📝 Summary of Your Complaint Against Zomato​

  • Order ID: 6842707763
  • Date: May 2, 2025
  • Items Ordered: Honey Chilli Potato and Veg. Grilled Sandwich
  • Amount Paid: ₹268
  • Issue: Food marked as delivered in the app, but not received; multiple complaints lodged without resolution.

✅ Recommended Actions​

  1. Follow Zomato Grievance Redressal Mechanism:
    • Use the in-app chat support or email Zomato at support@zomato.com.
    • Provide your order ID, details of the issue, and request a refund.
  2. Dispute the Charge with Your Payment Provider:
    • If you paid via credit card, contact your bank to dispute the charge.
    • For debit card payments, reach out to your bank to inquire about possible remedies.
  3. Send a Legal Notice to CMD of Zomato:
    • Draft a legal notice detailing the issue, Zomato's inadequate response, and your demand for complete refund and compensation.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum against Zomato:

📌 Additional Tips​

  • Document All Communications: Keep records of all interactions with Zomato, including emails, chat transcripts, and screenshots.
  • Follow Up Regularly: Maintain regular communication with Zomato and the consumer forums to ensure your complaint is being addressed.

⚖️ Legal Precedents Supporting Your Case​

Several Consumer Forums in India have ruled against Zomato for similar service deficiencies:

08 August 2024
Tamil Nadu - Thiruvallur - Zomato V/S Anand Sekar

Summary of facts culminating into complaint case CC/114/2024:-
It was the case of the complainant that he ordered Chappati Kurma, Special Dosa, Dinner Combo1 and Uthappam Combo through online with the Zomato food delivery app from Aksheyy Bhavan located at Thiruverkadu vide order ID: 5121170084 on 21.08.2023 at 9.53PM. But the opposite party delivered only two items around 10.30PM. When the complainant tried to reach the Zomato support team, they did sufficient enquiry but came upon with the reply that they were not able to reach the Restaurant at 10.52PM by one Ms.Vijayalakshmi Zomato support executive and without giving any information she closed the chat and made him to wait for another support agent. Complainant got connected to another support agent Mr.Dinesh and the complainant also tried to reach out the restaurant but again came up with same reply. Complainant was compelled to go and search for a restaurant for food and brought it for his family. On 22.08.2023 at 9.40Am again tried to reach the support team of Zomato to help him out with the issue but the opposite party’s concern never helped him out and again said the same reply that the opposite party’s were not able to contact the restaurant partner and closed the chat. It had been three days but the opposite party’s concern never turned up and helped him out with the issue. The opposite party failed to deliver the correct service and subsequent denial of the complainant’s request have resulted in significant financial as well as emotional repercussions since it was extremely crucial for the complainant to receive the correct service in a timely manner. The opposite party had miserably failed in providing right and proper service despite the complainant had paid the full amount to the opposite party authority and thereby causing deficiency in service.

Consumer Forum held that the opposite party had committed deficiency in service and award a compensation of Rs.10,000/- for the mental agony and hardship caused to the complainant along with refund of Rs.497.75/- to the complainant. Also award Rs.5,000/- towards litigation expenses.

The Signatory Authority, Zomato V/S Anand Sekar - Consumer Court Case - 2024-08-08

Consumer Court Case against The Signatory Authority, Zomato V/S Anand Sekar - Consumer Court Case against - The Signatory Authority, Zomato
www.consumercourt.in www.consumercourt.in

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
Back
Top