- Seller Name
- autofinity ventures private limited
- Company Name
- autofinity ventures private limited
- Product Name
- hyundai front bumper
- Website Name
- www.autoretails.com
- Customer Care Number
- 8860260280
- Loss Amount
- 3435
- Ratings
- Opposite Party Address
- 203, New Arya Nagar,
Patel Marg, Ghaziabad, India
To:
The Hon’ble Consumer Disputes Redressal Commission
Subject: Formal Complaint Against Autofinity Ventures Private Limited for Non-Delivery of Paid Order and Refund Default
Respected Sir,
I, Monson Easow, currently residing in Dammam, Saudi Arabia, wish to lodge a formal complaint against Autofinity Ventures Private Limited (AVPL) for breach of consumer trust, non-fulfillment of a prepaid order, and failure to respond to repeated communication attempts.
Transaction Details:
Nature of Complaint:
On 03 October 2025, I placed an order for a vehicle bumper with AVPL via their online platform. The merchant confirmed the order and assured delivery within 7 working days. Despite the lapse of over two weeks, the product has not been delivered, nor has any refund been initiated.
I have made repeated attempts to contact the merchant via:
All efforts have been ignored or unanswered, indicating deliberate negligence and lack of accountability.
Relief Sought:
I hereby request the Hon’ble Commission to:
Attached herewith is the payment receipt, substantiating the claim.
I trust the Commission will take cognizance of this matter and initiate appropriate proceedings to safeguard consumer rights.
Sincerely,
Monson Easow
The Hon’ble Consumer Disputes Redressal Commission
Subject: Formal Complaint Against Autofinity Ventures Private Limited for Non-Delivery of Paid Order and Refund Default
Respected Sir,
I, Monson Easow, currently residing in Dammam, Saudi Arabia, wish to lodge a formal complaint against Autofinity Ventures Private Limited (AVPL) for breach of consumer trust, non-fulfillment of a prepaid order, and failure to respond to repeated communication attempts.
Transaction Details:
- Merchant Name: Autofinity Ventures Private Limited
- Order ID: 17470
- Transaction ID: 4410867546
- Payment Date: 03 October 2025
- Amount Paid: ₹3,450 INR
- Payment Mode: UPI (Instrument: akj8471@oksbi)
- Payment Gateway: Cashfree
- Merchant Charges: ₹0
- Service Charges: ₹0
Nature of Complaint:
On 03 October 2025, I placed an order for a vehicle bumper with AVPL via their online platform. The merchant confirmed the order and assured delivery within 7 working days. Despite the lapse of over two weeks, the product has not been delivered, nor has any refund been initiated.
I have made repeated attempts to contact the merchant via:
- Email: pulkit@autofinity.in
- Website: https://www.autodetails.com
- Phone Calls: 8860260280 ,9990118589
All efforts have been ignored or unanswered, indicating deliberate negligence and lack of accountability.
Relief Sought:
I hereby request the Hon’ble Commission to:
- Direct AVPL to refund the full amount of ₹3,450 INR immediately.
- Award compensation for mental distress, inconvenience, and breach of trust.
- Impose penalty for non-compliance and failure to respond to consumer grievances.
- Ensure corrective action to prevent recurrence of such practices.
Attached herewith is the payment receipt, substantiating the claim.
I trust the Commission will take cognizance of this matter and initiate appropriate proceedings to safeguard consumer rights.
Sincerely,
Monson Easow
