Vinodsvt3333
New member
- Model
- 2019
- Dealer Name
- Dimple
- Company Name
- True Value
- Loss Amount
- 40000
- Ratings
- Opposite Party Address
- True Value, phase -7 , Mohali (Punjab)
Respected Sir/Madam,
I am filing this formal complaint against True Value, Mohali (Punjab) for selling a car with incomplete documents, providing false information, and refusing to refund my ₹4,000 refundable security deposit, which has caused me mental harassment and financial loss. I have successfully transferred the car to me.
I purchased a car ( Alto k10) from True Value, Mohali on 17th November 2022 for ₹3,60,000, along with an additional ₹4,000 as a refundable security fee. I was informed that this security amount would be refunded once the car was transferred to my name. However, at the time of sale, I was never informed about any specific time period or deadline for completing the transfer.
Later, I discovered that the car was sold to me with incomplete documentation, and the vehicle was under finance (loan attached with the RC). When I approached the court to process the transfer, the Notary refused, citing the loan entry.
I immediately reported this issue to Ms. Dimple (Manager at True Value), who assured me that the loan would be cleared and a new RC would be issued. It took approximately three months before I received the corrected RC.
After receiving the RC, when I tried to transfer the vehicle, I required the owner’s registered mobile number, as the OTP for transfer is sent to that number. Despite multiple follow-ups, I was not provided with the correct number. I am attaching screenshots of the emails where I requested this information; the number shared turned out to be incorrect/fake.
I must highlight a very serious concern: during one of my phone conversations, Ms. Dimple suggested that I should pay some amount to a person who could help change the owner’s phone number along with the car , instead of using the official number. I clearly refused to follow such an illegal and unethical method, as I wanted the transfer to be done through proper legal procedures. I also have the call recording of this conversation as proof, which I am ready to submit before the Hon’ble Court if required.
The delay in transfer occurred solely due to True Value’s negligence and incomplete documentation, not my fault. Being a first-time car buyer, I trusted True Value’s reputation and was completely unaware that the vehicle still had a loan registered on its RC. It is unacceptable that I was kept in the dark about such an important fact.
After I informed them yesterday that I would file a complaint, I received their email response — which clearly shows their careless and unprofessional attitude.
I am deeply disappointed and mentally harassed due to the negligence and misleading actions of True Value. Despite full payment, I have not received my ₹4,000 refundable security amount and have faced unnecessary stress for more than two years.
I therefore request the Hon’ble Consumer Court to kindly:
Thank you for your attention and consideration.
Yours sincerely,
[Vinod Kumar]
[7986476778]
Email: [vinodsvt3333@gmail.com]
I am filing this formal complaint against True Value, Mohali (Punjab) for selling a car with incomplete documents, providing false information, and refusing to refund my ₹4,000 refundable security deposit, which has caused me mental harassment and financial loss. I have successfully transferred the car to me.
I purchased a car ( Alto k10) from True Value, Mohali on 17th November 2022 for ₹3,60,000, along with an additional ₹4,000 as a refundable security fee. I was informed that this security amount would be refunded once the car was transferred to my name. However, at the time of sale, I was never informed about any specific time period or deadline for completing the transfer.
Later, I discovered that the car was sold to me with incomplete documentation, and the vehicle was under finance (loan attached with the RC). When I approached the court to process the transfer, the Notary refused, citing the loan entry.
I immediately reported this issue to Ms. Dimple (Manager at True Value), who assured me that the loan would be cleared and a new RC would be issued. It took approximately three months before I received the corrected RC.
After receiving the RC, when I tried to transfer the vehicle, I required the owner’s registered mobile number, as the OTP for transfer is sent to that number. Despite multiple follow-ups, I was not provided with the correct number. I am attaching screenshots of the emails where I requested this information; the number shared turned out to be incorrect/fake.
I must highlight a very serious concern: during one of my phone conversations, Ms. Dimple suggested that I should pay some amount to a person who could help change the owner’s phone number along with the car , instead of using the official number. I clearly refused to follow such an illegal and unethical method, as I wanted the transfer to be done through proper legal procedures. I also have the call recording of this conversation as proof, which I am ready to submit before the Hon’ble Court if required.
The delay in transfer occurred solely due to True Value’s negligence and incomplete documentation, not my fault. Being a first-time car buyer, I trusted True Value’s reputation and was completely unaware that the vehicle still had a loan registered on its RC. It is unacceptable that I was kept in the dark about such an important fact.
After I informed them yesterday that I would file a complaint, I received their email response — which clearly shows their careless and unprofessional attitude.
I am deeply disappointed and mentally harassed due to the negligence and misleading actions of True Value. Despite full payment, I have not received my ₹4,000 refundable security amount and have faced unnecessary stress for more than two years.
I therefore request the Hon’ble Consumer Court to kindly:
- Take strict action against True Value, Mohali for unfair trade practices and misleading the consumer.
- Direct them to refund my ₹4,000 security deposit immediately.
- Award suitable compensation for the mental harassment, inconvenience, and prolonged delay caused to me.
Thank you for your attention and consideration.
Yours sincerely,
[Vinod Kumar]
[7986476778]
Email: [vinodsvt3333@gmail.com]