Formal Complaint Regarding Travel Experience on 6th July – Request for Refund and Compensation

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NAVEEN CHITARA

New member
Website Name
www.redbus.in
Customer Care Number
+91 9945600000,
Loss Amount
12000
Ratings
1.00 star(s)
Opposite Party Address
BANGALORE
Redbus India Private Limited
Indiqube Leela Galleria,
5th Floor, #No 23, Old Airport Road,
HAL 2nd Stage, Kodihalli Village,
Varthur Hobli, Ward No: 74,
Bengaluru, Karnataka - 560008.
Dear RedBus Support Team,

I am writing to formally raise a complaint regarding my daughter’s journey on 6th July 2025, from Sikar to Jodhpur, booked through RedBus ( Confirmation number 362092332-2128619 Chandra and Bhawani Travels). Unfortunately, the trip was marked by several serious issues, both from the bus operator’s side and RedBus’s handling, which caused her discomfort, distress, and a feeling of being unsafe during her first solo journey.

1. Early Departure Without Notification
The bus was scheduled to depart at 10:45 PM, but it left 20 minutes earlier without prior information. My daughter reached on time, but had she been delayed by even a few minutes, she would have missed her journey entirely. This change without prior notice is completely unacceptable.

2. Seat Misallocation and Rude Behaviour
  • I booked and paid extra for the 3rd-row lower single sleeper due to my daughter’s medical condition (migraine and travel-induced vomiting), making upper berths unsuitable.
  • On boarding, she found her ticket showing upper 3rd single sleeper instead.
  • When she raised this with the bus operator, he responded rudely: “Bethna ho to beth jao yaha”.
  • I immediately contacted RedBus support, and your team confirmed her booking was for the lower berth. Despite repeated requests from both your team and myself, the operator refused to change the seat for almost 2 hours into the journey. Only then, after continuous follow-up calls, did the operator (Mr. Dilip) reluctantly change her seat.
3. Unsafe Drop Location and Misleading Information
  • She was told the drop point was Barvi Road, but she was left at Paota Chanda Raj Travel Stand, far from the intended location.
  • Her phone battery had drained after multiple calls during the night, forcing her to use the conductor’s phone to contact me.
  • Late at night, she was in an unsafe and unfamiliar location, and I had to drive 12 km from home to pick her up.
  • Only after I confronted the conductor did he admit that the bus would proceed to Barvi Road later around 6:30 AM.
This journey left my daughter frightened, physically uncomfortable, and mentally distressed — an unacceptable experience for any passenger, let alone a young woman traveling alone.

Previous discussions with your team:
I have already spoken multiple times with your supervisors and escalation managers. While your team initially offered ₹150 (from the operator) and later agreed to a full refund, they did not address my request for compensation. I made it clear that I am seeking both:
  • Full refund of the ticket fare
  • ₹10,000 compensation for the inconvenience, safety risk, and distress caused
This compensation is not only for the discomfort my daughter suffered but also to ensure the operator understands that such negligence must never be repeated with any other passenger.

I have recorded all conversations with RedBus support and the bus operator, which I will use as evidence if legal action becomes necessary. If a satisfactory resolution is not provided, I will be left with no choice but to proceed legally and share this incident on public platforms, which may impact RedBus’s reputation.

I request you to treat this matter with urgency and provide a final update by today evening.

Regards

Naveen Chitara
 

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NAVEEN CHITARA said:
  • Full refund of the ticket fare
  • ₹10,000 compensation for the inconvenience, safety risk, and distress caused
Click to expand...
We have carefully reviewed all the details and documents you have submitted regarding your complaint against Red Bus. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

To know more about the supporting judgments

Reshmi TR

Thread 'False Information and Delay in Actions/Refund'

Subject: Deficiency in Service and Non-Refund of Booking Amount by RedBus

Respected Sir/Madam,

I, Reshmi TR, a resident of Flat No. S1, Govind Apartments, AGS colony 4th cross street, Kottivakam, Chennai-41, hereby lodge a formal complaint against RedBus (Ibibo Group Pvt. Ltd.) for the deficiency in service and failure to refund the booking amount for a bus journey from Chennai to Kodaikanal and not taking any action against the complaint registered.

Booking Details:

  • Booking Details: Ticket No. TU5382441189, PNR. 2232509
  • Date of Journey: 11th...


We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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