himanshu2505
New member
- Hotel Name
- BOKEN HOSPITALITY
- Company Name
- Pack Rishikesh
- Website Name
- www.packstays.com
- Customer Care Number
- 11408496666
- Loss Amount
- 28000
- Ratings
- Opposite Party Address
- J-281/80 kartar nagar delhi -53
Discussion
The complainant booked the accommodation after relying on the photographs, descriptions, and amenities displayed on the opposite party’s website/application. The representations made on the booking platform created a legitimate expectation that the property would provide the facilities and standards as advertised.
However, upon reaching the property, the complainant found that the actual condition of the accommodation was completely different from what had been displayed. The rooms were not as shown in the photographs, and several promised amenities were either unavailable, non-functional, or of substantially inferior quality. The accommodation failed to meet the standards represented at the time of booking, amounting to a clear case of misleading advertisement, misrepresentation, and deficiency in service.
The complainant immediately raised the issue with the opposite party and sought an appropriate resolution. Despite being informed of the discrepancies, the opposite party failed to provide suitable alternative accommodation, rectify the deficiencies, or issue a fair refund. As a result, the complainant suffered financial loss, inconvenience, mental agony, disappointment, and unnecessary hardship.
The opposite party induced the complainant to make the booking by displaying misleading photographs and inaccurate descriptions of the property. Such unfair trade practices and deficiency in service violate the rights of consumers under the Consumer Protection Act. The complainant, therefore, respectfully requests this Hon’ble Consumer Commission to direct the opposite party to provide an appropriate refund, compensation for mental agony and inconvenience, reimbursement of litigation expenses, and any other relief deemed just and proper in the interest of justice.
The complainant booked the accommodation after relying on the photographs, descriptions, and amenities displayed on the opposite party’s website/application. The representations made on the booking platform created a legitimate expectation that the property would provide the facilities and standards as advertised.
However, upon reaching the property, the complainant found that the actual condition of the accommodation was completely different from what had been displayed. The rooms were not as shown in the photographs, and several promised amenities were either unavailable, non-functional, or of substantially inferior quality. The accommodation failed to meet the standards represented at the time of booking, amounting to a clear case of misleading advertisement, misrepresentation, and deficiency in service.
The complainant immediately raised the issue with the opposite party and sought an appropriate resolution. Despite being informed of the discrepancies, the opposite party failed to provide suitable alternative accommodation, rectify the deficiencies, or issue a fair refund. As a result, the complainant suffered financial loss, inconvenience, mental agony, disappointment, and unnecessary hardship.
The opposite party induced the complainant to make the booking by displaying misleading photographs and inaccurate descriptions of the property. Such unfair trade practices and deficiency in service violate the rights of consumers under the Consumer Protection Act. The complainant, therefore, respectfully requests this Hon’ble Consumer Commission to direct the opposite party to provide an appropriate refund, compensation for mental agony and inconvenience, reimbursement of litigation expenses, and any other relief deemed just and proper in the interest of justice.
