Fraudulent misrepresentation, harassment, and unjust charges by Bajaj Finance

K

kamalkumarax

New member
Bank Name
Bajaj Finance Ltd
Customer Care Number
086980 10101
Loss Amount
3300000
Ratings
3.00 star(s)
Opposite Party Address
1. Bajaj Finance Limited
Corporate Office Address : 4th Floor, Bajaj Finserv Corporate Office, Off Pune- Ahmednagar Road, Viman Nagar, Pune – 411 014
CONSUMER COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

Subject: Fraudulent misrepresentation, harassment, and unjust charges by Bajaj Finance.

A. Facts of the Case:

  1. Misleading Representation (April 2024):
    • OP No. 2 (Mr. Prateek) aggressively promoted an "Overdraft Facility", falsely claiming:
      • "Zero charges if unused."
      • "No obligation to use funds."
    • Complainant explicitly stated no need for funds but was coerced into sharing documents.
  2. Unauthorized Disbursement & Fraud:
    • OP No. 1 forcibly processed an ACH mandate and disbursed ₹32,99,900 without consent.
    • Complainant returned the full amount within days without utilization.
  3. Unlawful Charges & Harassment:
    • ₹2,821 interest levied for 4 days (later refunded after RBI intervention).
    • ₹2 lakhs demanded as "foreclosure charges" for an unused facility.
    • ₹9,773 AMC fees added despite zero-usage assurances.
    • CIBIL score dropped from 890 to 750 due to OP’s false reporting.
  4. Failed Resolutions:
    • Complaints filed with RBI Ombudsman, PGP Portal, BFL Nodal Officer yielded no relief.
B. Relief Sought:

  1. Waive of all illegal charges (₹9,773 + ₹2,821).
  2. Compensation of ₹10 lakhs for:
    • Mental harassment & reputational damage.
    • Legal costs & time invested.
  3. Direction to OP to:
    • Close the overdraft account immediately.
    • Remove ACH mandates.
    • Restore CIBIL score to 890.
  4. Penalty on OP for unfair trade practices.
C. Grounds:

  1. Deficiency in Service (Section 2(11) of CPA, 2019):
    • OP failed to disclose hidden charges and misrepresented terms.
  2. Unfair Trade Practice (Section 2(47)):
    • Coercive ACH mandate, unauthorized EMI deductions.
  3. Financial Harassment:
    • Threats to damage CIBIL despite complainant’s compliance.
 
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