nikhil7524
New member
- Seller Name
- Jiomart
- Company Name
- Jiomart
- Product Name
- General items of daily routine lifestyle
- Website Name
- Jiomart
- Customer Care Number
- 1800 890 1222
- Loss Amount
- 391
- Ratings
Dear JioMart Customer Support / Grievance Officer,
I am writing to formally report a serious technical issue I faced on the JioMart app which resulted in the loss of my gift card money.
On 26 December 2025, while placing an order on the JioMart mobile application, the app repeatedly froze, auto-refreshed, and crashed during the checkout process. Due to this unstable behavior, the payment flow did not function properly. Despite this, my gift card amount was deducted, and the remaining balance was not returned or credited back.
This loss has occurred solely due to technical malfunction of the JioMart app, not due to any mistake or negligence on my part. A customer should not suffer financial loss because of app crashes, payment glitches, or system errors originating from the platform itself.
Below are my details for your reference:
- Registered Name: Nikhil Jaiswal
- Registered Mobile Number: 7524915879
- Registered Email ID: nikhil.jaiswal23@lpu.in
- Order ID (if generated): 17667466480856798A
- Gift Card Amount Used: ₹759
- Amount Lost/Deducted: ₹391 lost
- Date & Time of Issue: 26 December 2025
I request an urgent investigation of this transaction and a refund or re-credit of the deducted gift card amount to my JioMart account. Losing money due to an app-side technical issue is unacceptable and has put me in financial difficulty.
If this issue is not resolved promptly, I will be forced to escalate the matter further through appropriate consumer grievance channels. I sincerely hope this will not be required and that JioMart will resolve this fairly and professio
nally.
Kindly treat
I am writing to formally report a serious technical issue I faced on the JioMart app which resulted in the loss of my gift card money.
On 26 December 2025, while placing an order on the JioMart mobile application, the app repeatedly froze, auto-refreshed, and crashed during the checkout process. Due to this unstable behavior, the payment flow did not function properly. Despite this, my gift card amount was deducted, and the remaining balance was not returned or credited back.
This loss has occurred solely due to technical malfunction of the JioMart app, not due to any mistake or negligence on my part. A customer should not suffer financial loss because of app crashes, payment glitches, or system errors originating from the platform itself.
Below are my details for your reference:
- Registered Name: Nikhil Jaiswal
- Registered Mobile Number: 7524915879
- Registered Email ID: nikhil.jaiswal23@lpu.in
- Order ID (if generated): 17667466480856798A
- Gift Card Amount Used: ₹759
- Amount Lost/Deducted: ₹391 lost
- Date & Time of Issue: 26 December 2025
I request an urgent investigation of this transaction and a refund or re-credit of the deducted gift card amount to my JioMart account. Losing money due to an app-side technical issue is unacceptable and has put me in financial difficulty.
If this issue is not resolved promptly, I will be forced to escalate the matter further through appropriate consumer grievance channels. I sincerely hope this will not be required and that JioMart will resolve this fairly and professio
nally.
Kindly treat