Hello
@sandeep roy
We are outlining the
first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.
Online
We recommend that you first call the
Swiggy customer care at "
080-68422422" and also send an email to the customer care department of the
Swiggy (
support@swiggy.in), clearly outlining your concerns
that you have received Non-veg meal, mention the transection details and request to
Refund the amount and Compensation.
Offline
You can also send your feedback via registered post at
Swiggy Head Office
Swiggy Corporate Office
No.55 Sy No.8-14,
Ground Floor, I&J Block,
Embassy Tech Village, Outer
Ring Road, Devarabisanahalli,
Bangalore, Karnataka, 560103
If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.
This step not only gives the
Swiggy a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
Best regards,
Thanks
