Grievance Regarding Wrong Item Received and Denial of Return by AMAZON – Order Value ₹40,000

ayan384

ayan384

New member
Seller Name
Amazon
Company Name
Amazon
Product Name
Oneplus 13r
Website Name
www.amazon.in
Customer Care Number
1800-1200-1571
Loss Amount
40000.00
Ratings
1.00 star(s)
I am writing to formally raise a grievance regarding my Amazon order in which I received a wrong item. Despite sharing all required proof and repeatedly contacting Amazon Customer Support, I have been informed that the investigation has been completed and that no return or replacement will be allowed.


This response is completely unacceptable. I spent ₹40,000 on this purchase with the trust that Amazon ensures customer protection. I have complied with every request from your support team and provided all necessary evidence, yet my issue remains unresolved.


The refusal to initiate a return after delivering an incorrect product reflects extremely poor customer handling and is deeply disappointing from a platform of Amazon’s reputation. As a genuine customer, I should not be made to suffer due to an error at Amazon’s end.


I request your immediate intervention to:


  1. Re-verify my case thoroughly, and
  2. Initiate a return and refund or replacement without further delay.

If this matter is not resolved promptly, I will be compelled to escalate the issue to appropriate consumer grievance and legal forums.


I expect a swift and fair resolution.
 

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Hello @ayan384

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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