Hello
@Pradeep kumar
I'm sorry to hear about the ongoing issues with your Haier split air conditioner. Persistent problems, especially when under warranty, can be incredibly frustrating. Let's address your concerns systematically and outline the steps to seek redressal.
Summary of Your Complaint
- Product: Haier 1.6 Ton 5-Star Split AC
- Dealer: Arora Sales Corporation, Palwal
- Issue: Persistent cooling problems since purchase in April 2024. Multiple service visits have failed to resolve the issue, and the AC has been non-functional since March 30, 2025.
- Customer Care: Contacted multiple times via phone and email without satisfactory resolution.
- Loss Amount: ₹40,000
Legal Perspective
Under the Consumer Protection Act, 2019, consumers are entitled to services that are free from deficiencies. Repeated failures to repair a product under warranty constitute a deficiency in service. Additionally, the National Consumer Disputes Redressal Commission has ruled in favor of consumers in similar cases, emphasizing the responsibility of manufacturers to provide prompt and effective after-sales service.
Consumer Court Case against Haier India Appliances Pvt.Ltd. V/S Sita Gautam - Consumer Court Case against - Haier India Appliances Pvt.Ltd.
www.consumercourt.in
Kerala - Wayanad -
Haier Appliances India Pvt. Ltd. V/S Ummer Sheik
On 02/06/2017, the Complainant had purchased a HAIER RF HRB- 3404/2016 Refrigerator from Opposite Party No.2 paying an amount of Rs.33,500/- and the Opposite Party issued retail invoice to the Complainant. The Complainant further submitted that after 10 months of purchase, it was noticed that the refrigerator was not working. Then the Complainant had registered a complaint and intimated about the defect directly to the Opposite Party and through phone on customer care number. As per the complaint, Opposite Party’s service personnel came to Complainant’s house, verified and found the mistake of the refrigerator and found as door complaint and by which electrical circuit system has troubled. Thereafter, the Opposite Party’s service personnel assured to replace the doors of fridge to rectify the mistake since it is a manufacturing defect and covers in warranty, but so far not corrected or repaired stating that spare of the model of said refrigerator is not available with company stock. Hence on many occasions the Complainant raised the issues and repeated in making the complaint and dragged the days. Complainant further submitted that at the time of sale of refrigerator, the Opposite Party offered and undertook to give warranty to the product, service offered in future for any manufacturing defect and workmanship. Thus, the Opposite Party’s service person came to complaint’s house 4 times for repairing but could not rectify the defects, thus lastly on 15/10/2023, assured the rectification of mistake but not turned up. The Complainant further submitted that, due to the said situations, he is not able to use the refrigerator and kept the same in idle position. The Complainant further submitted that even though the Complainant made complaints and contacted the Opposite Party’s officials and service man many times but dragged the same and at last rejected the same stating that parts are not available with them to correct the mistake. The said acts from the part of Opposite Parties are nothing but deficiency in service and unfair trade practice.
Opposite Parties are directed to either repair or to replace the refrigerator with a new one of the same model. If the refrigerator of the same model is not available with the Opposite Parties, then the Opposite Parties are directed to return the cost of refrigerator i.e., Rs.33,500/- (Rupees Thirty Three Thousand and Five Hundred Only) to the Complainant. The Opposite Parties are further directed to pay Rs.8,000/- (Rupees Eight Thousand Only) as compensation and Rs.5,000/- (Rupees Five Thousand Only) as cost of the proceedings.
Consumer Court Case against Haier Appliances India Pvt. Ltd., Building No.1, Okhlai Industrial Estate, Phase III, New Delhi-1100 V/S Ummer Sheik, Aged 52 Years, S/o Kunjammed, C.K House, Mundukutty P.O, Pin:670645 - Consumer Court Case against - Haier Appliances India Pvt. Ltd., Building No.1...
www.consumercourt.in
Recommended Steps for Redressal
1. Document All Evidence
- Maintain a detailed record of all communications with Haier, including dates, times, names of representatives spoken to, and summaries of discussions.
- Keep copies of all emails, service reports, and complaint reference numbers.
2. Send a Formal Complaint to Haier
- Email: customercare@haierindia.com
- WhatsApp Support: +91 85530 49999 (9 AM to 9 PM)
- Toll-Free Numbers: 1800 419 9999 / 1800 102 9999 (24/7)
In your complaint, include:
- Product details and serial number.
- Purchase date and dealer information.
- Detailed description of the issues faced.
- List of previous service visits and their outcomes.
- Request for immediate resolution, specifying whether you seek repair, replacement, or refund.
4. Send a Formal Legal Notice:
- Draft a legal notice detailing the issue, Haier inadequate response, and your demand for refund of the debited amount of 38000/-.
- This can be done through a lawyer or by contacting our team that offer legal notice services.
- Note: Always send notice via Registered Post only.
5. File a Complaint with the Consumer Forum:
- If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
- You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India.
- Jurisdiction: District Consumer Disputes Redressal Commission in your area.
- Procedure:
- Draft a complaint detailing the issue and relief sought.
- Attach all relevant documents: purchase invoice, communication records, service reports.
- Submit the complaint along with the requisite fee.
- Attend hearings and present your case.
Important Considerations
- Timeliness: Act promptly to avoid any statutory limitations that might bar your claim.
- Legal Assistance: Consider consulting with a legal professional to assist with drafting complaints and representing you in legal proceedings.
- Public Awareness: Sharing your experience on public platforms can also alert other consumers and put pressure on the service provider to address such issues.
By diligently following the above steps, you can seek redressal for the grievances faced due to the service deficiencies with your Haier split AC. It's essential to assert your rights and ensure that service providers adhere to fair and transparent practices.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
