ROHIT SINGH
New member
- Model
- S1 AIR
- Dealer Name
- OLA ELECTRIC
- Company Name
- OLA ELETRIC TECHNOLOGIES PVT. LTD.
- Customer Care Number
- 080-33113311
- Loss Amount
- 130000
- Ratings
- Opposite Party Address
- 414, 3RD FLOOR ,REGENT INSIGNIA,4TH BLOCK, 17TH MAIN, 100 FEET ROAD, KORAMANGALA, BENGALORE, KARNATAKA-560034
To the Honourable Consumer Court,
This complaint is filed against Ola Electric regarding the repeated malfunctioning of my Ola S1 Air scooter (Registration No. DL 10 EV 1469) and the company's severe deficiency in providing after-sales service. For the past five months (from May-June 2025), my scooter has been in the service center and remains unresolved, causing me significant financial loss and immense mental harassment.
The timeline of events is as follows:
This gross deficiency in service is a clear violation of my consumer rights under the Consumer Protection Act, 2019. I have invested my hard-earned money in a product that has proven unreliable and is supported by a severely incompetent service network.
Therefore, I request this Honourable Court to direct Ola Electric to:
ROHIT SINGH
9999012170
sunriseindustrial01@gmail.com
13/10/2025
This complaint is filed against Ola Electric regarding the repeated malfunctioning of my Ola S1 Air scooter (Registration No. DL 10 EV 1469) and the company's severe deficiency in providing after-sales service. For the past five months (from May-June 2025), my scooter has been in the service center and remains unresolved, causing me significant financial loss and immense mental harassment.
The timeline of events is as follows:
- Initial Failure: The scooter first malfunctioned due to a faulty battery. The service center took nearly two months to procure and replace it, citing a stock shortage.
- Recurring Problems: After the battery was replaced, the scooter failed to run. The service center then identified a faulty motor, which again took approximately one month to arrive due to stock issues.
- Continued Issues: The scooter still did not function after the motor was replaced. Following this, the Motor Control Unit (MCU) was replaced, taking another 10 days, but the scooter remained inoperable.
- Temporary Fix and Immediate Breakdown: A new motor was again ordered and replaced after another month of waiting. The scooter was returned to me in working condition. However, within just 7–10 days, it broke down again.
- Ongoing Negligence: The service center once again claims the motor is faulty and needs replacement but has given no clear timeline due to lack of stock.
This gross deficiency in service is a clear violation of my consumer rights under the Consumer Protection Act, 2019. I have invested my hard-earned money in a product that has proven unreliable and is supported by a severely incompetent service network.
Therefore, I request this Honourable Court to direct Ola Electric to:
- Immediately resolve the issues with my Ola S1 Air and return it to me in a fully functional condition.
- Alternatively, if they are unable to provide a functional vehicle, issue a full refund of the purchase price.
- Pay appropriate compensation for the financial losses, inconvenience, and mental distress caused by their negligence and poor service.
ROHIT SINGH
9999012170
sunriseindustrial01@gmail.com
13/10/2025