bhavesh Tare
New member
- Dealer Name
- Shyamsundar Boisar /virar
- Company Name
- Hero electric optima cx2. 0
- Loss Amount
- 125000
- Ratings
Very disappointing experience with Hero Electric. My brand-new scooter started having battery issues soon after purchase. In just 2.5 years, the battery has required repair around 14–15 times, costing me over ₹5,000, excluding delivery and transportation charges.
I was promised a 7-year warranty at the time of purchase, but the official website is no longer available, making warranty support extremely difficult.
There is also a lack of proper service centers and dedicated technical support for battery-related problems. Getting the battery checked or repaired has been a repeated hassle.
For me, the biggest issues are poor battery reliability, repeated repair costs, and inadequate after-sales support. Based on my personal experience, I would think carefully before purchasing a Hero Electric scooter. I hope the company improves its service network, battery quality, and warranty support.
I was promised a 7-year warranty at the time of purchase, but the official website is no longer available, making warranty support extremely difficult.
There is also a lack of proper service centers and dedicated technical support for battery-related problems. Getting the battery checked or repaired has been a repeated hassle.
For me, the biggest issues are poor battery reliability, repeated repair costs, and inadequate after-sales support. Based on my personal experience, I would think carefully before purchasing a Hero Electric scooter. I hope the company improves its service network, battery quality, and warranty support.